Join the vibrant team at Next Job Abroad as a Flemish Speaking Customer Support Agent in the exciting iGaming industry in Malta! This is a fantastic opportunity to immerse yourself in a rewarding customer service role while enjoying the breathtaking scenery and rich culture of the Mediterranean. As a part of our dedicated support team, you will engage with Flemish-speaking customers, ensuring they receive top-notch assistance and guidance.
In your role, you will respond to inquiries, resolve issues, and provide customers with essential information about our gaming offerings. If you have a bright personality, excellent communication skills, and a commitment to customer satisfaction, we would love to have you onboard. To make your relocation to Malta seamless, we also offer a comprehensive relocation package!
Responsibilities
- Provide outstanding customer service to Flemish-speaking clients via chat, email, and phone.
- Address and resolve customer queries and concerns quickly and effectively.
- Guide customers through our gaming products and services to enhance their experience.
- Collaborate with team members to uphold the highest service standards.
- Record customer interactions and maintain accurate logs in our CRM system.
- Collect customer feedback and communicate insights for continuous improvement.
- Participate in training sessions to expand your product knowledge and service skills.
Requirements
- Fluency in Flemish and a strong command of English; knowledge of other languages is an asset.
- Experience in customer service or a related environment is preferred.
- Excellent communication and interpersonal skills with a passion for customer care.
- Ability to manage multiple tasks efficiently in a fast-paced setting.
- Familiarity with CRM systems and customer support tools is a plus.
- Willingness to relocate to Malta and experience a vibrant new culture.
- A genuine interest in gaming and understanding of the iGaming industry is beneficial.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!