Next Job Abroad invites applications for the position of German Speaking Bank Customer Service Representative located in the picturesque island of Malta. This role is ideal for candidates with a solid sales background and a commitment to delivering exemplary customer service. You will cater to client inquiries regarding banking services while effectively promoting financial products. We offer a vibrant work environment along with an opportunity to experience the rich culture of Malta.
Key Responsibilities
- Respond to customer inquiries regarding banking products and services in German and English.
- Utilize your sales expertise to identify customer needs and recommend appropriate financial solutions.
- Assist clients with account openings, product inquiries, and various banking transactions.
- Collaborate with the sales team to achieve and exceed sales targets.
- Effectively handle customer complaints and ensure prompt resolutions to maintain high customer satisfaction.
- Document all customer interactions and transactions accurately in our systems.
- Remain informed about banking regulations and product offerings to facilitate informed client assistance.
Requirements
- Fluency in German and a strong command of English; additional language proficiency is advantageous.
- A minimum of 2 years experience in customer service, preferably in a banking or sales context.
- A demonstrated track record of achieving sales targets and delivering outstanding customer experiences.
- Exceptional written and verbal communication skills.
- The ability to perform under pressure and effectively manage multiple responsibilities.
- Familiarity with banking software and customer relationship management (CRM) systems is an advantage.
- A willingness to relocate to Malta and embrace a new professional and cultural environment.
Benefits
- Career growth opportunities in a renowned global bank.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €25.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!