Are you passionate about creating a safer online environment where scams, fraud and cyber grooming are prevented?
Our client has exciting opportunities for Full-Time German-Speaking Customer Support Agents/Moderators in sunny Malta!
As a Customer Support Agent, you’ll play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you’ll contribute to a secure online space for users to interact with each other.
Responsibilities:
- View and review user generated content
- Respond to customer inquiries on all topics by maintaining a positive, empathetic and professional attitude towards the customers
- Follow communication procedures and processes
- Evaluate and make decisions in accordance with defined policies and guidelines
Requirements
Previous experience is not required.
What our client values most is your enthusiasm and commitment to create a positive impact in the digital sphere. If you have strong German reading and writing abilities, along with basic to conversational English skills, excellent computer proficiency, decision-making skills, attention to detail, proactive mindset, our client wants you as part of their amazing team!
Their team collaboratively covers rotational morning and late shifts until midnight, with the added flexibility of working from the comfort of your home in Malta! Moreover, they offer great relocation packages for international candidates.
Benefits
What distinguishes our client from others
Job Satisfaction: Our client takes pride in working as teams that protect millions of users from scammers. Their work makes the internet a safer place to be!
Career Opportunities and Rewards: Our client encourages personal and professional growth, thanks to their performance-based level progress system. In addition, they also have team performance bonuses to reward the efforts of their teams.
Caring Culture: Our client’s managers and employees care and actively support each other. Join them in Malta and they will become your support network.
Flexible Shifts: No night shifts! Work with managers who understand your personal challenges and will do their best to accommodate your commitments or emergencies. They offer flexible shifts to ensure work-life balance.
Remote Working: Embrace the freedom of working from the comfort of your own home in Malta. They also offer the option to work remotely from abroad for a few weeks within the EU per year.
Health Insurance: Your well-being is a priority. Our client provides comprehensive health coverage and professional well-being support.