Our client is seeking a German-speaking Collections Officer to join their Malta team. Reporting directly to the German Team Leader, you will be part of a dynamic team responsible for sales, customer onboarding, handling inquiries, and liaising with the collections department.
This role offers a unique opportunity to work in a multinational environment where collaboration, growth, and personal development are encouraged. You will contribute to providing world-class customer service while gaining valuable experience in financial products, operational processes, and client management.
Key Responsibilities
- Provide accurate information to customers regarding the bank’s products, services, and payments
- Actively solicit new sales following the company’s strategy and guidelines
- Respond to customer queries via telephone, live chat, email, and SMS
- Support onboarding processes, including document verification
- Work closely with other departments, particularly payments and collections, to ensure smooth operations
- Maintain a positive and collaborative work environment
- Promote excellent customer experiences in all interactions
- Clarify and complete other assigned tasks as required
Additional Responsibilities
- Assist in creating sales reports
- Support training and mentoring of new team members
- Help document operational procedures
- Suggest improvements to systems, processes, and workflows
- Complete ad hoc tasks assigned by the Head of New Markets
Requirements
- Fluent German and English (written and spoken)
- Experience in customer service and sales of financial products
- Experience with client onboarding and document verification
- Strong communication skills with a results-oriented mindset
- Detail-oriented, proactive, and high personal work standards
- Team player with strong customer service focus
- Able to work independently and manage multiple tasks
- Proficient in Microsoft Office, especially Excel
Benefits
- Opportunity to build a career within an international banking environment
- Exposure to sales, collections, and operational processes
- Multinational and collaborative workplace culture
- Career development and growth opportunities
- Modern office environment in Malta
- Chance to explore Malta’s lifestyle and vibrant expat community
If you are German-speaking and ready to advance your career in a challenging yet supportive international environment, we encourage you to apply today.