Next Job Abroad is pleased to offer a remarkable opportunity for a Nordic Speaking Customer Service Representative in the exciting iGaming industry, located in beautiful Malta. This position is ideal for those who enjoy working in a vibrant environment and are committed to providing excellent support to customers. As part of our team, you will assist Nordic-speaking players with their questions, ensuring they have a seamless and enjoyable gaming experience.
With a relocation package included, you will have the chance to relocate to Malta and enjoy its stunning scenery and rich culture while enjoying a rewarding career.
Responsibilities
- Deliver exceptional customer service to Nordic-speaking clients through live chat, email, and phone communication.
- Handle customer inquiries related to gaming accounts, promotions, and technical issues.
- Effectively resolve customer issues and maintain high levels of satisfaction.
- Document customer interactions and maintain accurate records.
- Work collaboratively with other departments to improve service delivery.
- Stay informed about the latest gaming products and industry developments.
Requirements
- Fluency in a Nordic language (Danish, Finnish, Norwegian, or Swedish) and proficient in English; knowledge of other languages is a bonus.
- Prior customer service experience, preferably in the iGaming or online gaming field.
- Strong communication and interpersonal skills.
- A proven ability to manage multiple tasks in a fast-paced environment.
- Strong problem-solving skills with a focus on customer satisfaction.
- Familiarity with customer support software and CRM systems is advantageous.
- Willingness to relocate to Malta and embrace new cultural experiences.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Hybrid working setup.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!