Embark on a fantastic career journey with Next Job Abroad as a Nordic Speaking Customer Support Agent in the vibrant iGaming industry in Malta! This is an excellent opportunity for individuals who are fluent in Nordic languages and are passionate about providing exceptional customer service while living in a beautiful Mediterranean locale. As a member of our supportive team, you will assist Nordic-speaking customers, ensuring they have a positive and engaging gaming experience.
Your responsibilities will include managing customer inquiries, resolving issues, and delivering comprehensive information about our diverse gaming offerings. If you possess a friendly attitude, excellent communication skills, and a dedication to customer satisfaction, we would love to have you on our team. Additionally, our relocation support makes moving to Malta seamless and enjoyable!
Responsibilities
- Provide outstanding customer support to Nordic-speaking clients through chat, email, and phone communication.
- Address and resolve customer questions and concerns quickly and efficiently.
- Guide customers through our gaming services to enhance their overall experience.
- Work collaboratively with colleagues to uphold the highest standards of service.
- Accurately document customer interactions in our CRM system.
- Collect customer feedback and provide insights for service improvement.
- Participate in training sessions to continually enhance your product knowledge and customer service skills.
Requirements
- Fluency in one or more Nordic languages (such as Swedish, Norwegian, Danish, or Finnish) and a solid command of English; knowledge of additional languages is beneficial.
- Experience in customer service or a similar environment is preferred.
- Strong communication and interpersonal skills, with a focus on delivering quality customer care.
- Ability to multitask and excel in a fast-paced work environment.
- Familiarity with CRM systems and customer support tools is a plus.
- Willingness to relocate to Malta and embrace the local culture.
- A keen interest in gaming and knowledge of the iGaming industry is a significant asset.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Hybrid working setup.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!