Job Description:
• Provide Level 1 (L1) operational support for DevOps platforms, CI/CD pipelines, and application deployment environments.
• Monitor build pipelines, deployment jobs, and automation workflows to ensure successful execution.
• Perform initial troubleshooting of build failures, deployment issues, and pipeline alerts, escalating unresolved issues to L2/L3 DevOps engineers.
• Monitor application and infrastructure logs to detect errors and performance issues.
• Support CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, or similar platforms.
• Assist with code repository management, including access requests, branch
monitoring, and repository maintenance.
• Monitor containerized applications and orchestration platforms (e.g., Docker, Kubernetes) and report abnormalities.
• Support basic cloud platform monitoring for services running in environments such as AWS, Azure, or GCP.
• Execute standard DevOps operational procedures including pipeline validation,
environment checks, and deployment verification.
• Assist in infrastructure monitoring and alert management using DevOps monitoring tools.
• Maintain and update operational documentation, pipeline runbooks, and incident records.
• Coordinate with development teams, infrastructure teams, and DevOps engineers
during incident investigation and resolution.
• Maintain monitoring alerts and ensure accurate ticket updates in ITSM platforms.
• Support production, staging, UAT, and development environments to ensure deployment stability.
• Provide 24/7 monitoring and operational support in a shift-based environment via remote or onsite support.
Requirements
Qualifications:
• Basic understanding of DevOps principles, CI/CD pipelines, and automation workflows.
• Familiarity with version control systems such as Git, GitHub, GitLab, or Bitbucket.
• Exposure to CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, or similar platforms.
• Basic knowledge of Linux operating systems and command-line operations.
• Understanding of container technologies such as Docker and basic Kubernetes concepts.
• Basic knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
• Familiarity with monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or similar.
• Experience with ITSM tools such as ServiceNow, Jira, or similar ticketing systems.
• Understanding of incident management and escalation processes aligned with ITIL practices.
• Good analytical, troubleshooting, and communication skills.
• Ability to follow standard operating procedures and DevOps runbooks.
• Willingness to work in a 24/7 shift-based support environment.
• Strong interest in learning automation, scripting, and cloud technologies.