Job Description:
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
• Creates and updates communications and incident management activities to streamline ticket resolution.
• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.
Requirements
Qualifications:
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Bachelor's degree in computer science or engineering
- Ability to resolve technical problems and innovate more efficient use of IT resources.
- Has basic knowledge or familiarity with IBM AS400
- Willing to work on a shifting schedule (24x7 support)