- Provide first-line support for network-related issues and escalate more complex issues to higher-level engineers.
- Assist in the installation, configuration, and maintenance of network hardware and software, including routers, switches, and firewalls.
- Monitor and troubleshoot network performance, including connection issues, bandwidth usage, and security vulnerabilities.
- Perform basic configuration tasks, such as setting up IP addresses, subnets, and VLANs.
- Maintain network documentation, including network diagrams, IP address lists, and configuration logs.
- Assist in testing and deploying new network solutions, hardware, and software.
- Respond to and resolve network service requests in a timely and efficient manner.
- Assist with network monitoring using tools to ensure performance and reliability.
- Provide end-user support for network connectivity issues and assist with basic troubleshooting.
- Perform software/firmware updates on network devices under the guidance of senior engineers.
- Follow standard operating procedures for network security, including VPN setup and password management.
Requirements
- Bachelor's degree in computer science or engineering or any IT related courses
- Minimum 1 to 2 years of experience with Network and Security
- Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.
- Has professional experience with Linux
- Ability to resolve technical problems and innovate more efficient use of IT resources.
- Knowledge of AS400 is preferred.
- With CCNA certification is a plus
- Can work a hybrid setup at Makati