About the Role
We are seeking a highly professional, reliable, and patient-focused Female Bilingual Medical Receptionist / Front Desk Virtual Assistant to support a busy Women's Health medical practice with two locations.
The ideal candidate will serve as an extension of the practice's front-desk team, handling a high volume of incoming patient calls, scheduling appointments, updating patient information, and ensuring patients receive timely and professional assistance.
This is a fast-paced, patient-facing role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while working remotely.
Key Responsibilities
- Answer a high volume of inbound patient calls across multiple practice locations.
- Help prevent missed calls and ensure patients receive timely assistance.
- Schedule, confirm, reschedule, and manage patient appointments.
- Respond to routine patient questions professionally and accurately.
- Enter and update patient information in the practice's EMR system.
- Maintain accurate patient charts and appointment information.
- Use Nextiva to manage incoming and outgoing practice calls.
- Make outbound calls to patients when needed.
- Coordinate with the existing front-desk team through Google Chat.
- Learn and follow the practice's Women's Health workflows, appointment types, and internal abbreviations.
- Provide a professional, friendly, and patient-centered front-desk experience.
- Support daily administrative workflows while maintaining patient confidentiality and HIPAA standards.
Ideal Candidate
We are looking for someone who is:
- Female and comfortable supporting a Women's Health practice.
- Highly organized and detail-oriented.
- Comfortable managing a busy phone queue.
- Friendly, professional, and confident when speaking with patients.
- Able to remain calm and efficient in a high-volume environment.
- Proactive about following up and preventing missed patient communication.
- A strong team player who can coordinate effectively with an existing front-desk team.
- Quick to learn new workflows, appointment types, and medical systems.
Important Note
This role is primarily focused on front-desk operations, inbound calls, patient scheduling, and patient communication. The practice is looking for a dedicated professional who can help manage their phone traffic and provide excellent administrative support rather than someone focused primarily on prior authorizations or insurance verification.
If you are a bilingual female healthcare professional with strong medical front-desk experience, excellent communication skills, and the ability to thrive in a fast-paced environment, we encourage you to apply.
Requirements
Required Qualifications
- Female candidate required based on the client's specific staffing preference for this role.
- Fluent in English and Spanish, both spoken and written.
- Strong English communication skills with a clear, professional, and neutral/American-sounding accent.
- Previous experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or similar patient-facing administrative role.
- Comfortable handling a high volume of inbound calls in a fast-paced medical environment.
- Strong appointment scheduling and patient communication experience.
- Experience entering and updating patient information in an EMR/EHR system.
- Excellent multitasking, organizational, and time-management skills.
- Professional, friendly, and patient-focused communication style.
- Comfortable working remotely and collaborating with a team through online communication tools.
- Reliable internet connection and a professional remote work environment.
Preferred Qualifications
- Hands-on experience with ModMed (Modernizing Medicine).
- Previous experience using Nextiva or similar VoIP/phone systems.
- Experience supporting a Women's Health, OB/GYN, or related medical practice.
- Familiarity with medical terminology and Women's Health appointment workflows.
- Experience working with multiple practice locations or high-volume medical offices.
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a starting rate negociable depending on skillset and experience. The schedule is Monday through Friday, 9am-5pm, EST.