Designation - Branch Support Executive (Only female candidates)
Location Gandhinagar
Experience - 1 - 3 years
Qualification - Any Graduate
About the Role:
● The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
● The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
● Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
● Manage emails received on the central email ID, including directing, assigning, and responding to queries
● Assign iCABS tickets and coordinate with relevant employees for timely status updates
● Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
● Raise CR (Change Request) tickets for price decreases
● Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
● Raise termination requests through the portal as needed
● Maintain SHE-related documentation, including fumigation certifications and register updates
● Oversee license renewals, ensure compliance, and coordinate for audit readiness
● Prepare incentive calculations for timely submission
● Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
● Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
● Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
● Raise credit note requests in the system as applicable
● Oversee petty cash portal operations and liaise with local banks for related activities
● Maintain conveyance records for technicians
● Upload service dockets for key accounts
● Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations.
Key Result Areas:
● Timely and error-free handling of operational tasks
● Accurate documentation and compliance tracking
● Effective coordination across teams and platforms
● On-time submission of reports and invoices
● Proactive support in audits, SHE, and regulatory requirements
Interested candidates can share resume on below mentioned details
Email - alfeeya.siddiqui@rentokil_pci.com
Contact - 9322881417