The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention.
The main job duties and responsabilties are:
- The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
- To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
- Compliant Management- To identify & resolve the customers' complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for improvement
- Conduct regular reviews & terminate the non-revival accounts
- Should be able to analyse data and over the challenging areas to improve month-on-month performance.
- Should be able to share the monthly dashboard with the analysis and recommendations
Requirements
- Has to be a Saudi Candidate
- Bachelor’s degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
- At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
- Strong communication and telephone selling skills.
- Good command of English and Arabic.
Benefits
- Medical Insurance Class A
- 22 vacation days per year