1.Provide 1st and/or 2nd level IT support to all Taiwan users./為臺灣的用戶提供一級和/或二級IT支持。
2.Conduct setup, configure, maintain, troubleshoot and resolve any issues related to IT hardware, network and system (Include but not limited to Printers, Local Servers, VMs, Firewall, Router, Computer, Smartphone & Application Systems)./對 IT 硬件、網絡和系統（包括但不限於印表機、本地服務器、VM、防火牆、路由器、電腦、智慧型手機和應用系統）進行相關的設置、配置、維護、故障排除和問題解决。
3.Provide user accounts administration./進行用戶帳戶管理。
4.Asset and inventory management of IT related hardware and software purchased./IT 相關硬件和軟件的資產和庫存管理。
5.Support and coordinate the implementation/upgrade of business application systems./支持和協調業務應用系統的實施/升級。
6.Conduct IT training for internal employees as needed./根據需要並定期對內部員工進行 IT 培訓。
7.Manage day-to-day end user IT support./有效進行最終用戶日常IT支持。
8.Maintain country IT DR plans./更新及維護 IT DR 計劃
9.Additional duties as assigned./完成其他分配的額外職責。
Requirements
The ideal candidate will possess:/理想的候選人將具備：
- Diploma/Degree in Information Technology or related, with at least 5 years relevant working experience in system administration, system implementation, Infrastructure administration and user support./信息技術或相關文憑/學位，在IT系統管理、系統實施、基礎設施管理和用戶支持方面具有至少 5 年相關工作經驗。
- Working knowledge in the following is required/需要具備以下工作知識
- Windows Server 2012/2016
- Windows 10
- Microsoft Office Product Suites
- Infrastructure (VMs & Network devices e.g. Firewalls, Routers, WIFI, VPN)
- Working knowledge in the following will be an added advantage:/以下方面的工作知識將是額外的優勢：
- VMware ESX environment & Workspace One
- Google Workspace (G Suite)
- Telephony and Call Centre
- Mobile and social media technologies
- IT Security & serviceNow
- Good communication & analytical skills./良好的溝通和分析能力。
- Team player who is able to work independently./能夠獨立工作的團隊合作者
- Committed and responsible team player with a pleasant personality./忠誠和負責任的團隊合作者，性格開朗。
Highly Desirable:
- Excellent attention to detail and negotiation skills/堅持且注重細節和談判技巧
- Ability to do multitasking job/能夠完成多任務工作
- Versatility to build rapport with people at all levels/與各個級別的人建立融洽關係的能力
- Excellent in both spoken and written Madarin. /優秀的中文口語和書面語。
- Ability to converse in English will be an added advantage/能用英語交談的能力
- Commercially focussed acumen/專注於商業的敏銳度
Benefits
Are you interested? Here's what you can expect when you join us...
• Attractive incentives and employee benefits
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid
discrimination. We also place emphasis on workplace diversity which means that we are
serious about creating an inclusive environment that accepts each individual's differences,
embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well?
Apply for the role today! Send in resume to yapei.kang@rentokil-initial.com
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