To provide effective Quality Assurance Control and Supervision, and to ensure compliance of divisional quality standards within the business unit. Furthermore ensuring full compliance with service/company procedures. Special focus in assuring quality service to all customers and full compliance to Global Pest Control and Fumigation Standards.
Requirements
KEY WORK OUTPUTS & ACCOUNTABILITIES
- Conduct regular infield reviews/ assessments with service technicians to monitor abilities.
- Continued communication and interaction with external clients.
- H&S Branch Audits – Pest Control.
- New Product trials.
- Internal Training and Customer Education.
- Ensuring quality Rentokil Services and Installations through QA Checks = 10 Calls per week (All new installations and upgrades, Existing Clients, Top Tier, High Risk)
- Assist in basic installations from time to time.
- Complying with RISA codes of practice: Code of Conduct, Ensure Compliance with Legislation and Regulations.
- Assist Customers with Audit preparations, ensuring all documentation is at hand and up to date.
- Follow up on actions and recommendations to ensure compliance between Rentokil and Customer.
- Compile and communicate Monthly QA reports.
- Ensure all H&S Practices are in place for PPE/PPC and report on non-compliance.
- Ensure the correct use of company Approved Product List (APL) and report on non-compliance.
SKILLS & COMPETENCIES
- Self-starter takes initiative
- Excellent communication skills
- Good planning, time management and organizational skills
- Good facilitation skills to drive long term development and capability
- Has ambition, perseverance is disciplined and goal focussed
- Good problem solving skills
- Good analytical skills with the ability to make business appropriate recommendations
- Collaborates well with others, building relationships to achieve team objectives
- Excellent time management
- Establish and maintain effective communication with the service department, and offer quality support to staff and clients alike
QUALIFICATIONS & EXPERIENCE
- Matric
- Full NCPC
- Registered Pest Control Operator with P-Number
- Must have FUMIGATION qualification in Silos,Stacks,Containers,ISPM15
- Experience with Phosphine and Methyl Bromide Gas
- Above average Pest Control Product knowledge and Technical Skills.
- Computer Literate MS Office, Google
- Facilitator qualification would be advantages
- Competencies in line with WL2 requirement