As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.
A Technical Support Analyst is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment.
While not a requirement, prior electrical knowledge or a keen interest in the field would be an advantage.
- Base location: Debrecen, Vezér street 39.
- Work Mode: Onsite, from our office.
- Working Hours: 09:00 - 17:00, from Monday to Friday.
- Type: Full-time, 40 hours / week.
Key Tasks and Responsibilities
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction.
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy.
• Communicate positively with team members, customers, and other partners.
Requirements
What you bring
- Fluency in Dutch (C1) and strong English communication skills (B2).
- A service mindset - patient, empathetic, and solution-oriented.
- Confidence working with modern tech - especially mobile apps and smart devices.
- Basic proficiency in Microsoft Office and general troubleshooting tools.
- Ability to multitask, stay organized, and follow procedures.
- Prior experience in customer support, helpdesk, or BPO is a plus.
You’ll thrive if you are…
- Genuinely interested in technology, sustainability, and innovation.
- Curious by nature - someone who asks “why” and seeks better answers.
- Calm under pressure and great at explaining complex things simply.
- Comfortable in a fast-paced, process-driven environment.
Benefits
What we offer
- Work with a pioneering brand in the green tech and portable power space.
- Competitive salary.
- Cafeteria benefit package - SZÉP Card.
- Private health insurance package - MediCare.
- Paid training to equip you with everything you need.
- A stable, full-time role in our modern office.
- A fun, multicultural team that values your input.
- Ongoing growth and development in a dynamic BPO environment.