Rockstar is recruiting on behalf of a growing multi-location medspa with a strong brand and devoted community. The client delivers high-quality aesthetic treatments and skincare services and is expanding its locations. They are looking for a Location Manager to take full ownership of their location's day-to-day operations.
About the Role
The Location Manager is the heartbeat of their location. They are responsible for ensuring the studio runs smoothly across four areas: Space, People, Process, and Performance. They own the front-of-house experience end-to-end — managing the Patient Coordinators and Medical Assistants, ensuring every client receives an exceptional experience, keeping the space pristine, and making sure every policy is followed. This is a hands-on leadership role. They lead from the floor, not from behind a desk.
People & Team Management
- Manage, train, and hold the location team accountable — ensuring everyone meets their goals and delivers a consistently high standard of care and service
- Own day-to-day scheduling for front desk and MA coverage — ensuring the location is never understaffed or overstaffed
- Manage and coordinate provider schedules — optimize booking density, minimize gaps, and align staffing with demand
- Lead recruiting and onboarding for new team members at the location, ensuring they are fully trained on systems, scripts, and protocols
- Own and schedule ongoing team trainings
- Conduct regular 1:1s with direct reports, provide coaching, and flag performance concerns to the Regional Manager early
- Foster a positive, professional team culture — address conflicts quickly and fairly
- Run daily huddles and weekly team check-ins to review goals, share updates, and maintain alignment
Client Experience & Retention
- Own the end-to-end client experience
- Own patient retention
- Ensure all client emails, messages, and phone calls are responded to within 24 hours
- Handle client complaints, disputes, and negative reviews — resolve directly when possible, escalate when needed
Process & Compliance
- Ensure all company policies and procedures are executed correctly
- Audit transactions regularly for accuracy
- Manage inventory — track product levels, place orders, conduct regular counts, and minimize waste or shrinkage
- Ensure the location remains compliant with labor laws — breaks, time-card accuracy, and proper scheduling
- Implement corporate initiatives as directed and report on adoption and results
Performance & Financial Accountability
- Track and drive location KPIs
- Review daily and weekly numbers and take immediate action when metrics are off-track
- Identify opportunities to increase revenue through upselling, improved booking density, and reduced no-shows/cancellations
- Manage the location's labor budget — optimize scheduling to hit payroll targets without sacrificing client experience
Marketing, Events & Cross-Location Collaboration
- Partner with Marketing and PR to plan and execute in-location events, promotions, and community activations
- Work closely with other Location Managers to share best practices, support each other during busy periods, and maintain a consistent client experience across all locations
- Communicate location-level insights and client feedback to inform broader marketing and brand strategy
Space & Facilities
- Ensure the location is clean, organized, and well-maintained at all times
- Conduct daily walk-throughs and enforce opening/closing checklists
- Coordinate repairs and maintenance — submit requests, source vendors, and follow through to completion
- Maintain supply levels for all treatment rooms and front desk
What They're Looking For
- 4–6+ years of experience in medspa, aesthetics, beauty, wellness, hospitality, or retail, with at least 2 years in a supervisory or management role
- Experience managing front desk and/or clinical support staff
- Excellent communication skills — written and verbal — with the ability to lead meetings, coach team members, and interface with clients professionally
- Strong organizational skills — they keep a tight operation and nothing slips through the cracks
- A natural leader who leads by example — they are on the floor with their team, not just delegating
- Client-obsessed — they understand that every touchpoint matters and they hold their team to that standard
- Comfortable with data — they track KPIs and use them to coach their team and improve performance
- Proactive problem solver — they don't wait for things to break; they see an issue, they fix it
- Experience with scheduling/booking platforms (Boulevard preferred), POS systems, and Google Workspace
Benefits
- Health, vision, and dental benefits
- PTO
- 401K
- Generous employee discounts on products and services
- Complimentary annual treatments
- Opportunity to grow within a respected, innovative medical aesthetics brand
- Being part of a team that values intention, integrity, and cutting-edge beauty care