Responsibilities
- Lead, coach and develop Centre Managers / Centre ICs to drive performance, engagement, and service culture
- Deliver financial and operational targets through regular KPI reviews and performance management
- Drive customer experience by improving NPS, satisfaction, return, and referral rates
- Optimise workforce planning, including roster efficiency, manpower management, and GP/SP engagement and retention
- Ensure consistent execution of operational and clinical standards through audits and process improvement
- Support business strategy execution and drive operational initiatives across the assigned territory
- Leverage technology and AI tools to enhance operations and customer engagement
- Manage operational risks and incidents, and act as key liaison between centres and back office
- Perform other duties as assigned
Requirements
- Degree or above in health care management, business administration or a related field.
- 3 to 5 years’ experience in managing service operations.
- Exposure in medical service industry or retail operations is preferred.
- Self starter, proficient in written and spoken English and Chinese, Mardarin will be an added advantage.
- Strong analytical skills to tackle issues, systematic and methodical in implementing changes.
- Excellence interpersonal skills to influence stakeholders acorss different teams.
- Proficient in written and spoken English and Chinese
We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary and expected salary to People Team, Quality HealthCare Medical Services Limited, 6/F, Tower 1 & 2, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong or by clicking "Apply Now".
Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.