We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly.
- Full-time, 40 Hours/Week
- Fully remote, work from home
- Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
- Availability to work during EST business hours.
Key Responsibilities
Customer Service & Technical Support
- Respond promptly to customer inquiries via email, chat, and/or phone
- Troubleshoot basic technical issues and provide clear, step-by-step solutions
- Escalate complex concerns to the appropriate team when necessary
- Maintain a high level of professionalism and customer satisfaction
Calendar Management
- Manage and maintain calendars, ensuring accuracy and efficiency
- Schedule, reschedule, and coordinate meetings across different time zones
- Send reminders and ensure all stakeholders are informed and prepared
Appointment Setting
- Coordinate and confirm appointments with clients and internal teams
- Follow up on leads and inquiries to secure bookings
- Maintain organized records of scheduled and completed appointments
Administrative Support
- Perform general administrative tasks as needed
- Maintain accurate documentation and reports
- Support process improvements and workflow organization
Requirements
- Minimum of 3+ years experience in virtual assistance, administrative support, or a related role
- Proven experience in customer service and/or technical support
- Excellent written and verbal communication skills
- Strong organizational and time management abilities
- Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems
- Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)
- Ability to multitask and work independently in a fast-paced environment
- Reliable internet connection and a quiet work environment
Preferred Qualifications
- Experience working with US-based clients
- Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)
- Tech-savvy with the ability to quickly learn new tools and platforms
What We’re Looking For
- A proactive and solution-oriented mindset
- Strong attention to detail and accountability
- Ability to communicate clearly and consistently with clients and team members
- A commitment to delivering high-quality support and adding value