About the Role
The Butler provides personalized, discreet, and high-end service to assigned guests, ensuring a seamless and memorable luxury stay. The role focuses on anticipating guest needs, managing special requests, and delivering exceptional personalized services.
Responsibilities:
Provide personalized butler services to VIP and assigned guests
Handle guest requests, preferences, and special arrangements
Coordinate with Housekeeping, Front Office, and F&B for guest needs
Handle guest concerns promptly and effectively, ensuring complete guest satisfaction
Arrange dining, transportation, and in-room experiences
Prepare and serve a variety of alcoholic and non-alcoholic beverages, including classic cocktails, coffees, and specialty drinks
Qualifications:
Diploma in Hospitality or related field preferred
2–4 years’ experience as Butler or in luxury hotel guest service
Strong communication and interpersonal skills
High level of professionalism, grooming, and discretion
Knowledge of VIP service standards in luxury hotels
Flexible to work shifts, weekends, and holidays
Fluency in English (mandatory)
Additional languages highly preferred: Russian, French, Spanish, Italian, Arabic