Role Summary
The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.
Technical Support
· Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.
· Diagnose and resolve hardware, software, and network issues raised by plant users.
· Install, configure, and maintain Windows OS, industrial applications, and security software.
Manufacturing Systems & Applications
· Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
· Troubleshoot connectivity between OT (Operational Technology) and IT systems.
· Coordinate installation, updates, and patching for plant-critical applications.
Network & Infrastructure
· Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony.
· Coordinate with central IT for firewall policies and network security.
Maintenance & Compliance
· Perform periodic preventive maintenance across plant systems.
· Maintain asset inventory, AMC records, and compliance documentation.
· Support IT audits, data backup, antivirus deployment, and patch compliance.
User Support & Training
· Provide technical guidance to employees on system usage, safety, and best practices.
· Conduct basic training sessions for plant and office staff.
Vendor & Stakeholder Coordination
· Liaise with vendors for equipment servicing, component replacement, and AMC.
· Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.
Required Skills & Competencies
· Strong knowledge of Windows OS, Active Directory, user management.
· Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
· Experience supporting manufacturing environments, OT/IT integration (preferred).
· Hands-on exposure to industrial peripherals, barcode systems, production terminals.
· Familiarity with CCTV, access control, printers, handheld devices.
· Good analytical and troubleshooting capabilities.
· Ability to prioritize and resolve issues under time pressure.
· Bachelors Degree in Computer Science, IT, Electronics, or related field.
· 2 to 5 years of IT support experience, preferably in a manufacturing plant.
· Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.