As the Technical Support Specialist, you will be responsible for providing hands-on technical support to users by diagnosing, troubleshooting, and resolving issues across Windows systems, applications, and connectivity in a fast-paced support environment.
This role is part of an internal technical support team and focuses on resolving real user-impacting issues rather than handling scripted or purely administrative requests. The position requires strong troubleshooting skills, clear communication, and the ability to manage issues from initial intake through resolution.
Responsibilities
- Respond to incoming technical support requests via phone and ticketing systems.
- Diagnose and resolve issues related to Windows performance, application crashes, system errors, and connectivity problems.
- Support Microsoft Office 365 applications, including Outlook, Teams, Excel, and email-related functionality.
- Use built-in Windows tools such as Task Manager, Event Viewer, and other diagnostic utilities to investigate issues.
- Own support tickets from initial triage through resolution, documenting steps and outcomes clearly.
- Escalate issues when appropriate and collaborate with other technical teams as needed.
- Contribute to internal documentation and knowledge resources to support consistent issue resolution.
- Communicate clearly with English-speaking users and stakeholders across different time zones.
Requirements
- 2+ years of experience providing application and desktop support in a fast-paced environment
- C1 level English or equivalent proficiency
- Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
- Proficiency with Microsoft native tools and utilities for resolving system issues
- Experience supporting Windows desktop environments.
- Experience working with ticketing systems or structured support queues.
- Ability to troubleshoot issues methodically and explain technical concepts clearly.
- Professional-level English communication skills.
- Availability to work flexible schedules, including occasional evenings or weekends.
Preferred Qualifications:
- Experience with Office 365 administration or advanced Outlook troubleshooting.
- Familiarity with networking fundamentals and basic connectivity troubleshooting.
- Exposure to PowerShell for troubleshooting or basic automation tasks.
- Experience supporting users in high-volume or fast-changing environments.
Career Development:
This role provides opportunities for growth into more advanced technical, operational, or service delivery roles based on performance, technical capability, and demonstrated ownership.
Benefits
- Salary Range: $2200-$2600 USD/month
- Employment type: Full-Time Contractor
- 3 days in office in Palermo, Buenos Aires
- Unlimited PTO
- $1500 USD Tech budget
- Choice of local or U.S. holiday schedule
*Only CV's submitted in English will be accepted