Overview
We’re looking for a Client Services Associate to join our team! In this role, you’ll be the main point of contact for clients, working closely with our Production team to make sure projects run smoothly from start to finish. You’ll help coordinate new projects, manage preflight tasks, enter key details into internal systems, and ensure everything is ready for production.
Description
Respond to client requests for new project initiatives through our centralized technology
Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
Where applicable, initiate some project specifics to set the production team/individual project up for success
Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
Serve as the central point of contact for and liaison between external client contact and internal production staff
Set and fulfill client expectations
Comply with all ISO regulations, processes and procedures
Potentially troubleshoot problem projects
Understand and abide by individual project instructions and effectively communicate to the production team
Investigate client complaints where applicable
Discuss issues with clients and production staff and creatively problem solve to alleviate issues
Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor
What we offer:
Equal opportunities within an environment that celebrates diversity.
Possibility to collaborate with the managers and colleagues from different, international locations.
Friendly working environment.
Opportunities to learn and grow within the Company.
Required Experience and Qualifications:
Minimum Bachelor’s degree or its equivalent
Experience in customer service
Experience building relationships with clients and co-workers
Desired Skills and Experience:
Knowledge of a second language
Experience coordinating projects and assignment of resources