Onsite Delivery & Governance
- Act as single point of contact for onsite operations.
- Drive governance cadence: status reviews, KPI tracking, risk & issue management.
- Coordinate with offshore teams for escalation resolution and delivery alignment.
Associate Engagement
- Drive onboarding, engagement, and retention initiatives for onsite associates.
Talent Acquisition & Labor Leasing
- Build Québec talent pipeline (Longueuil / Montréal region).
- Fulfill leased labor requirements efficiently.
- Support candidate positioning and onboarding readiness.
- Coordinate with North America HR & Talent acquisition team for staffing and people management
Business Growth
- Identify scope expansion and new work opportunities.
- Support proposal development (scope, staffing, delivery model).
Utilization, Cost & Revenue
- Manage utilization, capacity planning, and forecasting.
- Track cost and revenue vs plan and drive corrective actions.
Escalations & Compliance
- Manage delivery escalations across onsite and offshore teams.
- Ensure adherence to customer processes and compliance requirements.
Required Qualifications
- Bachelor’s degree (Engineering / Business / related field).
- 10+ years in project management/delivery operations / onsite coordination.
- Experience managing onsite-offshore delivery models.
- Strong understanding of utilization, cost, and revenue management.
- Bilingual proficiency in French & English (mandatory).
Preferred Qualifications
- PMP / Agile certification.
- Knowledge in handling managed resources at the customer site.
- Aerospace or engineering services experience.
- Strong customer-facing stakeholder management.
Key Competencies
- Strong communication and stakeholder management.
- Problem-solving and escalation handling.
- Data-driven decision making (Excel / Power BI).
- High ownership and execution focus.
Success Metrics
- Improved escalation resolution and governance effectiveness.
- Efficient talent fulfillment for leasing requirements.
- Optimized utilization and financial predictability.
- Increased identification and conversion of growth opportunities.
Language Requirement (Québec Compliance)
French is required for local workforce and stakeholder communication (written and spoken); English is required for coordination with global/offshore teams.
PR/Citizenship in Canada is mandatory.
Skills Required
Stakeholder Management, Problem Solving, Talent Acquisition, Decision Making, Aerospace, Project Management, Escalation Resolution, Communication
Role