Responsibilities
- Clear understanding of Information Technology and IT processes
- Consider dependencies to other global and regional projects
- Support the Service Owner and stakeholders with tasks and approval
- Analyze business requirements and processes to support infrastructure service design
- Prepare and contribute to architectural quality reviews
- Contribute to service strategy and architecture definition
- Share best practices across teams
- Identify and track issues in collaboration with other workstreams
- Implement and optimize Data Center services and ITIL processes globally
- Ensure data and information security in Data Center services
- Provide timely reports (Status, Rollout Plan, Risks, etc.)
- Manage client and stakeholder relationships
- Coordinate with third-party vendors and external providers
- Escalate issues as needed
- Collaborate with a global virtual team (minimal travel required)
- End-to-end responsibility for platform service delivery in assigned area
Technical Focus Areas:
SBC (Server-Based Computing): Citrix, Terminal Server
Web Technologies: Apache, IIS, Tomcat
Ideally, we are seeking someone who covers both areas.