As a multinational leader in the information technology and electronics industry, our Client is seeking a System Engineer to join their team.
The Role:
As a System Engineer you will be responsible for the following:
- Provide expertise and guidance on the potential use of all M365 applications.
- Support customers for M365 applications, including Exchange Online, MS Teams, Teams Telephony, OneDrive, Defender, Intune/Autopilot, Office Suite, SharePoint Online, and other M365 core services
- Provide technical support for online meetings, ensuring a good video conference experience and managing different conferencing devices.
- Perform troubleshooting as required and lead problem-solving efforts, often involving outside vendors and other support personnel.
- Perform administration tasks in Azure Active Directory, including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
- Interact with the service desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed.
- Develop and maintain product and/or service documentation and knowledge base articles
- Deliver training for employees on using M365 applications, articulating technical capabilities in a non-technical manner.
- Support Windows OS and desktop/laptop related software and hardware, perform remote support, liaise with support vendors, ensure updates and patches are applied, and assist with various desktop/laptop related projects.
Requirements
- Degree/Diploma in Computer Science/IT
- Minimum 3 to 5 years of working experience in Microsoft 365 Technologies
- ITIL v4 nd M365 Fundamentals certification is an added advantage
- Experience in Microsoft Intune (Deploy of applications to Windows, IOS, and Android devices) is a must
- Experience in supporting M365 user
- Ability to work independently under pressure to meet project timelines with quality work.
- Possess knowledge in IT networking to troubleshoot computer 1st level networking problems
- Possess IT skills in MS Windows, M365, desktop hardware, and network environments
- Strong organizational, interpersonal skills and customer-oriented
- Excellent verbal and written communication skills
- Independent and results oriented
- Willing to work on a flexible schedule depending on business needs
- Ability to work non-deskbound and flexibility to travel to multiple sites as and when required