Overview
This job is fully Remote! Clear and excellent English communication skills required. A recorded self-interview is required to apply for this role, apply only if you are willing to accomplish the self-interview.
As a Scheduling & Data Operations Coordinator, you will serve as a key operational partner responsible for coordinating tutor schedules, maintaining critical operational data, monitoring program progress, and ensuring exceptional service for students, school district partners, and internal teams.
Success in this role requires strong analytical thinking, exceptional attention to detail, excellent communication skills, and the ability to proactively identify and resolve operational issues before they become problems.
Responsibilities
Scheduling & Operations
- Coordinate and manage tutoring schedules across multiple programs, balancing student, tutor, and regional team availability.
- Own the day-to-day scheduling process, ensuring sessions are accurately assigned, updated, and communicated.
- Anticipate scheduling conflicts and proactively implement solutions with minimal disruption.
- Collaborate closely with Regional Operations teams to ensure seamless program execution across multiple time zones.
Data Management & Reporting
- Own and maintain multiple operational spreadsheets and databases related to scheduling, tutor assignments, attendance, and student progress.
- Ensure data is accurate, complete, organized, and updated in real time.
- Utilize Excel and Google Sheets to analyze operational data, identify inconsistencies, and maintain reporting accuracy.
- Monitor operational metrics and promptly escalate discrepancies or emerging issues.
Client & Team Communication
- Serve as a primary point of communication for scheduling updates through professional email, phone, and text communication.
- Communicate clearly and promptly with tutors, students, school district contacts, and internal teams.
- Maintain accurate documentation of operational updates and scheduling changes.
- Monitor student academic progress and attendance, identifying trends that may require intervention.
- Participate in daily operations meetings with Program Directors to review scheduling priorities, student progress, and operational challenges.
- Support tutor onboarding and administrative processes as needed.
- Help ensure every academic program is delivered with consistency, accuracy, and exceptional operational quality.
Requirements
- Bachelor's Degree required.
- 2–4 years of progressively responsible experience in operations coordination, scheduling, logistics, project coordination, education operations, customer success, or administrative operations.
- Advanced proficiency in Microsoft Excel and Google Sheets, including:
- Complex formulas
- Pivot tables
- Conditional formatting
- Filters and sorting
- Data validation
- Lookup functions (VLOOKUP/XLOOKUP or equivalent)
- Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
- Strong written and verbal English communication skills with professional client-facing experience.
- Demonstrated ability to maintain a high level of accuracy while working under deadlines.
- Comfortable making independent decisions within established processes.
- Proven ability to work effectively in a fully remote environment.
- Ability to work consistently during overnight shifts (evening through early morning hours).
- Must have or be willing to obtain a dual-monitor workstation for efficient multitasking.
Benefits
Fully Remote!
PTO
Etc.