Aspire Software is looking for a Customer Support Specialist to join our team in Lebanon.
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
- Answering Client support issues and working with clients via phone, connected session, and email.
- Troubleshooting: Analyzing bugs, resolving problems, and providing root cause analysis for errors
- Documentation and follow up: Recording issues using designated software tools, completing next steps, and following through resolutions.
- Communication: Providing technical expertise with Clients and being an excellent communicator, both written and verbal
- Collaboration: Building rapport and working with clients and others to engage clients. Interaction with: Quality Assurance, Development, Account management, other team members, and management
- Proactive improvements: Identifying and resolving potential issues before they become critical, and proposing improvements to enhance team effectiveness
- Building SQL queries for data analysis
- Helping write and optimize in-application SQL statements and queries
- Using data, generating and interpreting results to most accurately and quickly resolve issues
- Controlling data quality and providing remedial actions
- Assisting in the management of product provisioning, installation, and maintenance internally and with Clients
- Working with Clients to create, program, deploy, and test Client documents within the software application
- Preparing documentation and writing articles to publish in the client facing Knowledge Base
- Handling common database procedures such as upgrade, backup, recovery, and migration
- Performing application and database testing
- Becoming expert in the configuration and use of WeSuite software and supporting tools and systems
Requirements
- 3 years plus direct enterprise software application customer support
- Troubleshooting and resolution of issues
- SQL Server and database management
- Writing SQL queries
- Microsoft Windows environment
- Crystal Reports
- Use of Zendesk
- Skillsets Required:
- SQL Server and database management
- SQL queries
- Excellent communication skills both written and verbal
- Data interpretation
- Zendesk experience a plus