Job Summary:
The Business Process Management Specialist is responsible for identifying, designing, implementing, and continuously improving business processes to create a structured, efficient, and less management-dependent organization.
The role works across departments to establish clear processes, policies, responsibilities, controls, and automated workflows that reduce unnecessary management intervention.
Key Responsibilities:
- Identify activities, decisions, recurring issues, and management dependencies that require process development or improvement.
- Map current-state processes and design efficient future-state processes.
- Design end-to-end processes covering responsibilities, approvals, handoffs, business rules, exceptions, and controls.
- Develop and maintain SOPs, policies, guidelines, work instructions, forms, and related process documentation.
- Clarify process ownership, responsibilities, and decision authority with relevant managers.
- Analyze and improve processes by addressing bottlenecks, duplication, unnecessary approvals, manual work, and control gaps.
- Build and maintain workflows in Process Street, including forms, approvals, conditional logic, assignments, deadlines, and automations.
- Identify and implement opportunities for workflow automation and system integration in coordination with relevant system owners.
- Define process KPIs and controls to monitor performance and compliance.
- Support process testing, implementation, training, and adoption across departments.
- Maintain process and documentation governance and continuously improve implemented processes.
Requirements
- Hands-on experience with Process Street is required.
- Experience in Business Process Management, process improvement, or a closely related field.
- Strong experience in current-state process mapping and future-state process design.
- Experience developing processes, SOPs, policies, business rules, and workflows.
- Good understanding of BPMN or other structured process-mapping methods.
- Ability to understand cross-functional operations and translate business requirements into practical processes.
- Experience with workflow automation, integrations, or business systems.
- Strong analytical, problem-solving, documentation, and communication skills.
- Ability to work effectively with department managers and process owners.