Location: Malaysia
Domain: Banking / Financial Services
We are looking for an experienced Production Support Engineer to join a high-availability banking environment supporting critical financial messaging and batch processing systems.
🔧 Key Responsibilities:
- Provide L2/L3 production support for batch and financial messaging systems
- Monitor and manage batch schedules using Control-M
- Troubleshoot job failures, perform root cause analysis (RCA), and ensure timely resolution
- Support SWIFT-based payment processing and message flows
- Work closely with infrastructure and application teams to ensure system stability
- Handle incident management, escalation, and production release support
- Maintain SLA compliance in a highly secure banking environment
🧠 Mandatory Skills:
- Strong experience in Control-M (job scheduling & batch monitoring)
- Proficiency in Linux (RHEL or equivalent)
- Good knowledge of Shell Scripting
- Hands-on experience in SWIFT Solutions (AMH / AMG / SAG)
- Understanding of financial messaging systems
✨ Nice to Have:
- Experience with JBoss application server
- Knowledge of Apache Web Server
- Exposure to Citrix environments
- Experience working in highly secured environments (banking/financial services)
- Understanding of SWIFT MT messages and ISO 20022 standards
- Knowledge of encryption, audit, and MFA/2FA concepts