Responsibilities
- Lead by example in delivering exceptional customer service.
- Open and close the dispensary following company procedures.
- Serve as Manager on Duty in the absence of management.
- Coach and develop dispensary associates through real-time feedback.
- Drive sales through customer engagement, product recommendations, and upselling.
- Assist with daily cash handling and register reconciliation.
- Ensure compliance with all company policies and New York cannabis regulations.
- Assist with inventory counts, product restocking, and merchandising.
- Monitor store appearance and maintain a clean, organized sales floor.
- Resolve customer concerns professionally and efficiently.
- Support onboarding and training of new team members.
- Communicate operational updates and sales goals to the team.
- Assist management with achieving daily sales and performance metrics.
Requirements
Required Qualifications
- Must be at least 21 years of age.
- High school diploma or GED required.
- Minimum of 1 year of retail leadership or supervisory experience.
- Cannabis dispensary experience preferred.
- Excellent customer service and communication skills.
- Strong leadership, coaching, and conflict-resolution abilities.
- Comfortable working in a fast-paced retail environment.
- Reliable transportation and dependable attendance.
- Ability to work evenings, weekends, and holidays.
- Ability to stand for extended periods and lift up to 50 pounds.
Preferred Qualifications
- Previous experience as a Key Holder, Shift Lead, or Assistant Manager.
- Experience using Dutchie POS or other cannabis retail systems.
- Strong cash-handling and inventory management skills.
- Knowledge of New York cannabis compliance regulations
Benefits
Benefits
- Competitive hourly pay
- Employee discount on dispensary products
- Paid training and onboarding
- Vendor-led product education and trainings
- Opportunities for career growth and internal promotion
- Supportive team-oriented work environment
- Participation in vendor events, pop-ups, and product launches
- Performance recognition
- Paid time off (PTO) for eligible employees
Why Join The Flowery?
We're building a team of passionate professionals who are committed to delivering an exceptional cannabis retail experience. If you're a natural leader who enjoys developing others, driving sales, and creating a positive customer experience, we'd love to meet you.