We are looking for an experienced Infrastructure Operations Engineer to support global cloud and on-premise infrastructure operations. The role involves L2/L3 operational support across Azure, AWS, VMware, containers, backup platforms, and infrastructure automation while ensuring reliability, security, compliance, and operational excellence in a global follow-the-sun environment.
Mandarin speaking capability is mandatory for stakeholder communication and regional support.
Requirements
RUN (Operational Support)
- Execute day-to-day infrastructure operations across cloud and on-premise environments
- Manage Azure, AWS, VMware, and datacenter infrastructure platforms
- Perform OS patching, lifecycle management, hardening, and vulnerability remediation
- Support WAF, cloud firewalls, load balancers, backup, and disaster recovery operations
- Manage Docker/Kubernetes platforms and infrastructure automation activities
- Participate in incident management, RCA preparation, and remediation tracking
- Execute infrastructure changes with risk assessment, rollback planning, and validation
- Monitor infrastructure alerts, stability, and operational continuity
- Maintain infrastructure documentation, CMDB updates, and operational standards
- Participate in global follow-the-sun support handovers
ENABLE (Platform Collaboration)
- Work closely with cloud engineering, observability, automation, and ServiceNow teams
- Support automation, orchestration, Infrastructure-as-Code, and CI/CD initiatives
- Collaborate on platform templates, standards, and operational improvements
GOVERN (Compliance & Standards)
- Ensure compliance with infrastructure governance and security standards
- Support audit readiness, cloud cost governance, and lifecycle management
- Follow enterprise architecture and operational best practices
Benefits
Requirements
- Bachelor’s Degree in IT, Computer Science, Engineering, or related field
- Hands-on experience in Azure, AWS, VMware, and infrastructure operations
- Strong knowledge of Windows/Linux administration, backup, storage, and virtualization
- Experience with Docker, Kubernetes, Terraform, Ansible, PowerShell, Bash, or Python
- Understanding of networking, WAF, firewall, and load balancing concepts
- Experience working in global 24x7 or follow-the-sun environments preferred
- Strong documentation and communication skills
- Fluent English communication skills
- Mandarin speaking is mandatory
Preferred Certifications
- Azure Associate
- AWS Associate
- VMware VCP
- Terraform Associate
- Kubernetes Certification (CKA/CKAD)