Job description:
We’re Hiring: Japanese Customer Support Executives
Location: Cyberjaya, Malaysia
Employment Type: Full-time, Office-based
Industry: Online Shopping Platform
What You’ll Do
Handle customer queries via chat, email, and calls in Japanese (English not required)
Provide solutions and support related to online shopping experiences
Ensure high-quality and professional communication with customers
Work in rotational shifts to support global customers
Requirements
What We’re Looking For
JLPT N1 certification OR Native Japanese speaker
Open to all nationalities (visa sponsorship available)
Fresh graduates & experienced customer service professionals are welcome
Willingness to relocate to Malaysia
Benefits
What We Offer
Salary: RM 8,000 – RM 9,000 basic (depending on CS experience)
RM 500 transportation allowance
Shift allowance for afternoon shifts
Employment VISA & 1-way flight ticket reimbursement (for expats)
1-week hotel accommodation upon arrival (for expats)
Comprehensive medical benefits (in-patient & out-patient for self & family)
Maternity & paternity leave, annual leave, medical leave as per labor law
Optical & dental coverage