Must Have:
- Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
- Ability to provide technical support over the phone
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure
- Assist with support of network connectivity, PCs, and VPN connectivity
- Experience on Remote Desktop Client Software’s
- Ability to resolve and or provide work around
- Anticipate customer needs and proactively identifies solutions
- Enthusiastic Maintain high customer / end user satisfaction
- Strong in Communication skills and inter-personal skills.
- Should have good experience in troubleshooting hardware issues for both desktops and laptops.
- Should have experience in Active Directory and desktop engineering
- Hands on experience on VMware and VDI troubleshooting.
- Languages Support:
Good-To-Have
- Ability to think around problems and come up with creative solutions
- Service Now Ticketing Tool Knowledge
- Microsoft Certification