About the Opportunity
We are looking for a confident, organized, and results-driven Sales & Customer Service Specialist to join a growing company in the residential cleaning services industry.
In this role, you will be responsible for converting inquiries into confirmed bookings, building strong customer relationships, and ensuring a positive customer experience.
The ideal candidate combines strong sales skills with excellent communication, problem-solving abilities, and the capacity to manage a high volume of customer interactions.
Key Responsibilities
Sales & Lead Management
- Handle inbound and outbound calls with prospective and existing customers.
- Identify customer needs, explain available services, provide accurate quotes, and convert inquiries into confirmed bookings.
- Manage approximately 100 combined inbound and outbound calls per day, including sales inquiries, follow-ups, and customer support.
- Consistently follow up with leads through phone calls and text messages to maximize conversion opportunities.
- Address objections related to pricing, availability, and service expectations.
- Promote recurring service plans and identify upselling opportunities.
- Coordinate with scheduling teams to ensure accurate bookings and service availability.
Customer Service & Retention
- Respond professionally to customer inquiries, complaints, and service-related concerns.
- Investigate customer issues by reviewing service records, notes, and internal feedback.
- Collaborate with management and operational teams to resolve concerns efficiently.
- Provide solutions aligned with company policies, including approved discounts or service adjustments when appropriate.
- Follow up with customers to ensure satisfactory issue resolution.
- Support customer retention efforts by proactively addressing cancellations and dissatisfaction.
CRM Management & Reporting
- Maintain accurate and updated records of customer interactions, quotes, bookings, and follow-ups in the CRM.
- Document customer requirements clearly to ensure smooth service delivery.
- Track daily sales activities, customer interactions, and conversion performance.
- Prepare end-of-day reports summarizing sales activity, pending issues, and next steps.
- Take ownership of outstanding customer requests and follow through until resolution.
Requirements
- Previous experience in inside sales, phone sales, appointment setting, customer service, or related positions.
- Demonstrated ability to convert leads into customers and achieve sales targets.
- Strong verbal and written communication skills.
- Confidence handling high-volume inbound and outbound calls.
- Experience managing objections, customer complaints, and challenging conversations.
- Proficiency with CRM platforms, messaging tools, and scheduling software.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and customer interactions simultaneously.
- A proactive, accountable, and results-oriented mindset.
- Ability to work independently while collaborating effectively with internal teams.
Key Performance Expectations
- Consistently achieve established weekly sales and booking targets.
- Manage a high volume of daily customer interactions while maintaining service quality.
- Ensure timely and consistent follow-up with prospective and existing customers.
- Maintain accurate CRM records and activity reports.
- Contribute to customer satisfaction, retention, and recurring business growth.
What We're Looking For
We are seeking someone who is sales-driven, customer-focused, and highly accountable.
Success in this position means converting opportunities into bookings, delivering excellent customer service, resolving issues efficiently, and building long-term customer relationships.
If you enjoy sales, thrive in fast-paced environments, and are motivated by measurable results, we'd love to hear from you!