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• Technical Solutions Engineer (FDE)

• Permanent
• Full time
• Hybrid (Ciudad de México, CDMX, Mexico)
• CX/CS/Product Support

At Factorial, we’re looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption 🚀

The Role ✨

We’re hiring a Forward Deployed Engineer (FDE) within Customer Experience. You’ll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live.

This is not just an integration role. Think “customer engineering”: you’ll solve a broad set of technical challenges that may block implementation and adoption, spanning APIs and product knowledge.

What You’ll Be Doing

As a Forward Deployed Engineer at Factorial, you will:

Own the end-to-end technical workstream for enterprise accounts

• Lead technical discovery, workshops, and solution design sessions with both technical and business stakeholders.

• Translate requirements into an executable delivery plan: scope, risks, dependencies, milestones, and acceptance criteria.

• Guide technical onboarding end-to-end: advanced configuration, data onboarding, integrations where applicable, testing, validation, and go-live.

• Act as the escalation owner for complex technical blockers, driving resolution end-to-end.

Solve complex technical problems hands-on

• Investigate and diagnose difficult issues.

• Analyze product behavior in real customer scenarios.

• Use logs, data, and operational signals to narrow down problems and reduce time-to-resolution.

• Build lightweight tools when needed (scripts, validators, queries, utilities) for migrations, reconciliation, data cleanup, or verification.

• Provide technical support to customers via email and ticketing channels, addressing questions, following up on issues, and guiding customers on the functionality and operation of integrations.

• Monitor and follow up on integration-related issues, ensuring clear communication with customers through resolution.
  

What We’re Looking For

You’re likely a great fit if you:

• Have 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.

• Have an engineering mindset and can go deep when needed (debugging, data investigation, scripting) while also leading customer conversations with confidence.

• Have proven delivery management skills:

  • You’ve worked with sprints or similar execution cadences.

  • You’re comfortable using Jira (or equivalent) for planning and tracking.

  • You can manage dependencies, risks, and stakeholder communication effectively.

• Bring strong troubleshooting fundamentals: root-cause analysis, mitigation design, and incident communication.

• Have hands-on knowledge in at least two of the areas below (and are excited to learn the rest):

  • APIs and integrations

  • Data management and migration.

  • Identity and access

• Are comfortable operating with enterprise customers:

  • Confident in meetings with senior customer stakeholders, including occasional in-person sessions.

  • Skilled at managing scope, risks, and expectations in high-stakes contexts.

  • Able to document and explain trade-offs clearly.

• Thrive with autonomy and ownership: you prioritize well, keep momentum, and coordinate across multiple teams.

• Speak fluent English and Spanish
  

Bonus Points if You

• Have experience with enterprise security processes (security questionnaires, reviews, change windows).

• Are familiar with cloud concepts (Azure or equivalent) and observability tooling (logs, metrics).

• Have worked in HR tech, payroll, time tracking, identity, or other complex B2B domains.

• Have experience in fast-paced environments where ambiguity and change are constant.

Benefits 🎉

Perks of being part of our team!!

• High-growth, multicultural, and friendly environment.

• Language exchange at Factorial.

• Grocery vouchers 🍜

• Free coffee and tea ☕️

• Private health insurance, including nutrition and therapy support.

• Wellhub (Gympass) 🧘🏻‍♀️

• Hybrid work model and shorter Fridays.

• Breakfast and snacks 🥞🍒

Factorial is an all-in-one HR software and a fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize employee data, and make better business decisions. Currently, we serve thousands of customers across more than 60 countries and a wide range of industries. We’ve built a highly diverse and multicultural team of over 900 people across our offices in Barcelona, Brazil, Mexico, and the United States. 🌎

Our Values 🫀

We own it: We take responsibility for every project. We make decisions, not excuses.

We learn and teach: We are committed to learning something new every day and, above all, sharing it.

We partner: Every decision is a team decision. We trust each other.

We grow fast: We act fast. We believe the worst mistake is not learning from mistakes.