About DIA
We are a great team.DIA stands for flat hierarchies, lots of creative freedom and a lot of fun and passion for interactive projects and new technologies! Together we work on exciting and challenging projects that bring our customers decisively forward.
Become a part of our team from the home office (remote), in Wetzlar, in Berlin, in Munich or in Villingen-Schwenningen.
Help us to unlock the full potential of our customers with your knowledge and experience. Let yourself be inspired by the interesting insights into different companies and projects and grow together with us and our customers!
Your Mission
Strategic & functional responsibility- End-to-end responsibility for the functional design of complex Salesforce solutions
- Advising customers on CRM strategies, target pictures and roadmaps
- Analysis and evaluation of complex business models and organisational structures
- Responsibility for functional architecture decisions in the Salesforce context
- Ensuring consistency of processes, data model and system landscape
- Translating business goals into scalable Salesforce solution approaches
- Defining the Salesforce solution architecture (functional, not primarily technical)
- Evaluating standard vs. custom approaches
- Close collaboration with Solution Architects and Technical Leads
- Quality assurance of configurations, concepts and implementations
- Responsibility for release, deployment and go-live strategies
- Overall functional responsibility for large or several parallel projects
- Active management of scope, budget, risks and dependencies
- Escalation management at project and stakeholder level
- Responsibility for quality, customer satisfaction and project success
- Consulting and communication at C-level and management level
- Moderation of demanding workshops, decision meetings and steering committees
- Building long-term customer relationships and trusted-advisor status
- Active support in presales, offer design and effort estimation
- Functional leadership of Business Consultants (levels 1 & 2)
- Coaching, feedback and targeted development of team members
- Building and further developing methods, standards and best practices
- Active role in knowledge management and enablement
- Contribution to the strategic development of the consulting portfolio
Your Profile
Must-have:Professional
- At least 5 years of experience in business and IT consulting with successfully completed, company-wide Salesforce implementations
- Deep expertise in CRM processes and cloud solutions
- Very good understanding of enterprise architectures and integration scenarios; thinking in system landscapes with a focus on scalability
- Experienced in moderating different stakeholder interests and in structured project management, even with high complexity
- Very good German and English skills; ability to present complex topics in a target-group-oriented way
- Thinks outside the box: recognises market trends and shapes customers' digital transformation in the long term
- Confident appearance at management level with well-founded, clearly communicated recommendations – even in difficult situations
- Acts as a partner for customers and proactively identifies potential for optimisation and new business opportunities
- Remains calm in critical project situations and gives the team and customers the necessary orientation
- Place of residence in Germany
- Relevant Salesforce certifications (e.g. Business Analyst, Sales/Service Cloud or Experience Cloud)