Specialist Technical Support - Monitoring Portal (all genders).

Your mission:

• First and second level support for partners and distributors
• Telephone and written customer support for the commissioning and setup of our cloud-based products
• Answering inquiries by e-mail via our ticket system
• Recording unsolvable problems in the bug tracking system
• Carrying out error analyses and working out solutions in cooperation with the development department

Your profile:

• Completed training / studies in a relevant field
• Extensive experience in customer support in technical or SaaS environments, coupled with a strong affinity for providing exceptional, customer-oriented solutions.
• Experience in the field of renewable energies advantageous
• Very good German and English skills
• Confident IT skills

You can look forward to:

1. Working for a better future: With us, you will create a better future for us and all generations after us.
2. More flexibility: We know how important a good work-life balance is. That's why we offer flexible working hours and a home office model that adapts to your needs.
3. Vacation that grows: Start with 30 days of vacation and your loyalty will be rewarded every two years with an additional day of vacation - up to 35 days for even more time off!
4. Continuous learning & development: Your development is important to us - we support you in your career planning within the company with a wide range of offers.
5. Money on top: In addition to your salary, you will receive a monthly SpenditCard worth €50 and a subsidy for the Deutschlandticket.
6. Fitness: Train with our attractive employer subsidy at EGYM Wellpass, take part in our JobRad leasing program or power yourself up at our annual company run.

Your Contact Person