Your mission
Salut și bun venit la Sungrow! As our Distribution Service Engineer, you will be a trusted technical partner for distributors, installers, and end users. You will help ensure that our customers receive responsive, practical, and high-quality support for Sungrow solutions.- Manage technical requests through hotline and ticketing systems for distributors, installers, and end users.
- Diagnose product and system issues remotely and coordinate effective solutions with internal technical teams.
- Deliver technical training sessions for distributors and installers on Sungrow PV and ESS solutions.
- Support on-site troubleshooting and customer visits when required, together with local and regional colleagues.
- Create and maintain FAQs, technical guidance, training content, and knowledge-base materials.
- Prepare regular service reports and share insights on recurring issues, product performance, and customer needs.
Your profile
To feel comfortable and empowered in this role, you will ideally bring:- Bachelor’s degree or higher in Electrical Engineering, Electronics, Power Systems, or a comparable field.
- At least three years of experience in after-sales, technical support, field service, O&M, or a similar technical role.
- Good knowledge of PV, ESS, inverters, power electronics, and electrical troubleshooting.
- Experience with ticketing systems, technical documentation, and customer-facing communication.
- A proactive, independent, and solution-oriented approach with strong attention to detail.
- Romanian and English C1; Chinese or another European language is a plus, along with willingness to travel occasionally.