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The Role
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Drive project coordination across Customer Success and enable CSMs to work effectively through the right tools, workflows, and processes, while taking end-to-end ownership of select projects related to Customer Success, from planning through execution. |
What you'll do
- Coordinate and supervise projects across Customer Success
- Track project deadlines and deliverables; support workload, timeline and roadmap planning across projects
- Prepare, maintain and distribute departmental KPI reports
- Identify and implement process improvements for operational efficiency
- Identify, evaluate and drive the adoption of AI-powered solutions within Customer Success
- Ensure Customer Success Managers are equipped to work effectively with existing tools and workflows, supporting adoption across the team
- Promote knowledge sharing and enablement activities across the team
- Drive initiatives independently, from concept to measurable outcome
What you bring to the table
- Significant experience in project coordination/management, ideally in a B2B, SaaS or Customer Success environment
- 3+ years working closely with Customer Success or customer-facing teams
- Proven track record of independently leading and delivering complex, cross-functional projects
- Strong project management skills to run multiple initiatives in parallel, manage times proactively and keep multiple stakeholders aligned
- Proficiency with reporting and analytics (KPI dashboards)
- Hands-on experience with Customer Success platforms, ideally Planhat; Salesforce, Lightdash and Gong are a strong plus
- Practical experience with AI tools and automation
- Strong organisational and communication skills
- Hands-on mentality with the ability to independently drive topics
- Fluent in English with German language proficiency a plus
About Lucanet
Lucanet is the CFO solution platform for modern finance and tax teams, automating processes from consolidation and financial planning to tax compliance, ESG reporting, and cash management. More than 6,000 companies worldwide rely on our easy-to-use, out-of-the-box SaaS platform. We're PE-backed and growing across global markets.
Behind the platform is a global team of 900+ people who care about doing the work well. We challenge each other to move fast without cutting corners and build solutions that change how finance and tax leaders operate. If you want your work to have real reach, and your growth is important to you, Lucanet is the right place for you.
Discover more about Lucanet as an employer.
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Everybody is different here and we like it that way. We welcome people of every gender identity, sexual orientation, ethnicity, national origin, religion, age, and disability, exactly as they are. What you bring is what matters. If you need an adjustment to take part in our hiring process, let us know. See yourself in this role? We want to hear from you.
Please keep your CV focused on your experience and skills, rather than including your photo, age or marital status.
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Data protection
Your personal data will be processed in accordance with GDPR requirements. Find out how we keep your data safe: Lucanet data protection policy.