The Customer Program Coordinator serves as a primary point of contact between the Company and its customers, ensuring customer requirements are communicated, coordinated, and executed throughout the production and delivery process. This role works closely with Operations, Production, Logistics, Quality, and other internal teams to provide customers with timely and accurate information regarding order status, production schedules, delivery commitments, and issue resolution.
The ideal candidate is highly organized, responsive, and customer-focused, with the ability to manage multiple priorities and coordinate across functions in a fast-paced manufacturing environment. This position requires strong communication and problem-solving skills, sound business judgment, and the ability to balance customer expectations with operational capabilities and company priorities.
Essential Job Duties:
- Serve as the primary day-to-day contact for assigned customers and maintain strong, professional relationships.
- Coordinate with Operations, Production, Quality, Supply Chain, and Logistics to ensure customer requirements and commitments are met.
- Monitor order and production status and proactively communicate delays, shortages, risks, and solutions to customers.
- Coordinate customer orders, changes, returns, inquiries, and requests through resolution.
- Knowledge of Exostar is a plus.
- Participate in customer calls, shortage meetings, production reviews, program reviews, and other customer-facing meetings.
- Support new business opportunities and negotiations by providing customer, production, delivery, and operational information.
- Coordinate shipments and transportation activities, including scheduling, tracking, delivery requirements, and resolution of transportation issues.
- Coordinate customer delivery schedules and negotiate adjustments when production, material availability, or other operational constraints require changes.
- Maintain accurate customer, order, communication, and issue-resolution records and provide status reports as needed.
- Identify opportunities to improve customer satisfaction, on-time delivery, production coordination, and overall operational efficiency.
- Other related tasks as indicated by site leader.
Schedule:
M-F, 7AM-3:30PM -Central Time. Ability to work after hours during the week and weekends, as the workload requires.
Note: The duties and responsibilities described on this document are not necessarily a comprehensive list and additional tasks may be assigned to the teammate from time to time; and the scope of the job may change as necessitated by business demands.
Required Qualifications:
- High school diploma or GED required.
- 3–5+ years of industrial, manufacturing, warehouse experience.
- Strong problem-solving skills.
- Clear and concise written and verbal communication skills.
- Ability to handle multiple projects and deadlines efficiently.
- Must be a U.S citizen.
Physical Requirements:
- Must be able to lift up to 50 pounds at times.
- Office environment, with visits and occasional work on the shop floor.
- Prolonged periods of sitting at a desk and working on a computer.
- Exposure to mechanical, electrical, and chemical systems
Reasonable Accommodations
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
Albers Aerospace is an Equal Opportunity Employer and does not discriminate. All employment decisions are based upon qualifications, merit, and business need.
Our core competencies include systems engineering, program management, logistics, production support, aircraft maintenance, and aviation/aerospace services. We were founded in 2015 and since our establishment, we have been attracting the best talent in our fields of interest enabling us to provide cutting-edge solutions and support to our warfighters. We understand and provide expert consultation on weapons systems acquisition programs, maintenance/modernization programs, and sustainment programs. We know defense and we know aircraft systems.