What We’re Looking For
Years of Experience: 5-8 Years
Roles & Responsibilities
1. Problem Solver: Grasp concepts and workflows, come up with a basic implementation plan and set up dashboard views (Jira/Excel/R/Tableau/SQL/Python) to track the assigned work to completion in a time bound manner
2. Risk Identification: Analyse the Pro-s and Cons of existing workflows, make data driven decisions for prioritization and execution.
3. Process: Identify the top 3 major blockers for the team (Pareto), enable the team to solve the problem through upskilling, Goal setting and achieving the same
4. Product: Identify major tech glitches in workflow, using QC tools to identify team’s output, give insights to Product team to enable quicker, easier deliveries in Onboarding
5. People: Understand Team's capabilities, provide regular constructive feedback via 1:1s, setting KRAs and nurture them to step into new responsibilities; work with peers in other teams to setup processes across departments and workflows
6. Leadership: Represent Arcadia in Customer/Atlanta Leadership calls, understand the customer pain points and bridge them using workflow modifications and Change management capabilities; Work with Directors, Be in-tune with the direction of company's growth, ready to explore new domains and challenges
7. Reporting: Ensure KPIs are published and reviewed on a daily, weekly, monthly basis and perform analysis on any behaviours / processes that could impact on data integrity; Improve and drive metrics from X to Y in a planned manner
What You’ll Do
- Ensure adherence to existing processes & setting up appropriate dip sticks
- Facilitate root cause analysis for incident reports and identify continuous improvement opportunities in areas of people, tools, and/or process changes
- Collaborate with customer support teams to provide technical support for Urjanet’s data feed and APIs
- Lead best practices for project management including planning, executing, monitoring, and closure of projects
- Manage a portfolio of customer accounts ranging from enterprise to small scale engagements
- Identify capacity requirements to support monitoring SLAs within customer contracts
- Collaborate with account management team for renewal, expansion and churn prevention activities
- Provide feedback to product management team by identifying key product changes to improve efficiencies and overall customer experience
- Coordinate with Urjanet’s offshore teams to ensure data deliveries are on schedule, meeting quality standards, and SLA-compliant
- Develop, maintain, & improve processes surrounding customer acceptance of Urjanet data delivered
- Create/update internal & external documentation to help support all customer processes
- Support ongoing plan to delegate Atlanta support operations tasks to India as the company grows
What We’re Looking For
- Degree graduates in BE/B.Tech, Computer Applications, Mathematics, Statistics, Economics, and Commerce
- Background in SaaS company / FinTech / BPO
- >= 5 years of professional service with at least 3 years as a Team Lead on papers, solution implementation and/or technical support experience
- Data Proficiency: Handling utility data; Microsoft Office Suite, Software exposure such as JIRA, Tableau, R and Power BI
- Strong knowledge in RCA, KRA and Benchmarking
- Experience in customer account/relationship management, Escalation handling, good communication and articulation skills
- Experience managing large scale projects, ability to adapt to changing work environments and priorities
- Very strong goal orientation, work ethic and sense of personal accountability
- High energy, passion, motivational skills, team building skills and a strong ability to work with minimal direction and guidance
- Individual contributors with team handling experience also can apply
- Experience in Banking & Financial Services, data aggregation, energy or fintech industry is a plus
- Applicants must be willing and able to work rotating shifts
- Experience working with and/or providing technical support for APIs is a plus
Who We Are
Arcadia is the AI-powered energy intelligence platform for businesses. We replace fragmented tools and manual workflows with one platform to pay utility bills, buy energy, and advance sustainability — across every location, at enterprise scale.
Trusted by Fortune 2000 companies, Arcadia combines unified data, AI-powered analytics, and expert advisory to help enterprise teams save money, mitigate risk, and cut carbon.
We deliver this through three comprehensive solutions:
- Utility Bill Management: Automating the entire utility bill lifecycle — from data capture and validation to payment processing and auditing.
- Energy Procurement Advisory: Bringing together comprehensive data, AI-powered analytics, market expertise, and a strong partner network to make sophisticated procurement options accessible to all. .
- Sustainability Reporting — Verified emissions data with seamless integration into leading sustainability platforms.
Tackling the world's most complex energy challenges requires diverse thinking. We're building teams of people from different backgrounds, industries, and disciplines — united by a belief that energy management should be simple, intelligent, and a genuine driver of business value.
Benefits:
- "Remote first" culture - work anywhere in the continental US as long as you have a reliable internet connection
- Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year
- 11 annual holidays
- 10 days sick leave
- Up to 2 weeks bereavement leave
- 2 volunteer days off
- 2 professional development days off
- Parental Leave Benefits for ALL parents
- 75-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
Celebrating Diversity and Inclusion
Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing careers@arcadia.com prior to completing your application.