About the role
- Answers incoming calls related to technology issues and requests from Bethel community members.
- Gathers information from customers to facilitate troubleshooting process.
- Provides Tier 1 support including solutions to common problems and fulfilling requests for service, equipment, etc.
- Documents case information thoroughly and correctly to facilitate case tracking and reference.
- Submits new and edits existing knowledge base documentation.
- Provides prompt, excellent service to telephone and walk-in customers.
Qualifications
- Must be a current sMust be reliable (show up on time, stay on task, notify me before an absence)
- Must be motivated to learn
- Must be able to work independently with minimal supervision
- Must work well with other students
- Must be able to take direction from multiple Staff employees
- Must be able to communicate in a professional manner to Bethel community members.
- Ability to research solutions to new or difficult problems.
Additional Responsibilities:
Bethel’s mission is to educate and equip students to lead lives of impact through transformative academics in a Christ-centered community. Bethel’s employee community plays a central role in developing our students as whole and holy persons. To carry out this mission, Bethel uses the foundation of our guiding documents, the Affirmation of Faith, Community Covenant, and Key Policies. Bethel expects all employees to actively participate in creating our Christ-centered community by agreeing with and abiding by our core beliefs in the Affirmation of Faith and supporting all other beliefs as Biblical, responsible, and thoughtful approaches while avoiding dissension and divisiveness. Employees teach and mentor students and help one another uphold our Community Covenant commitments. As a result of these expectations, all University employees act as ministers of the gospel of Jesus Christ by actively partnering with the University to carry out its mission and foster Bethel’s Christ-centered covenant community.
Other Duties: The essential functions, tasks and responsibilities of this position may change from time to time. Bethel University reserves the right to add or omit duties and responsibilities at the discretion of the University or its leadership. Additional tasks or duties required of the position, will be communicated to the incumbent with specificity to ensure the employee may perform their role with complete understanding. This job description is intended to describe the general level of work being performed; it is not intended to be all-inclusive.
Travel: This position does not require travel.
Physical Demands:
N/A
Expected Hours of Work:
Will work with students scheduale
Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time
Bethel University is a leader in Christ-centered higher education with approximately 4,700 students from 50 states and 32 countries enrolled in undergraduate, graduate, seminary, and adult education programs. Based in St. Paul, Minnesota, Bethel offers bachelor's and advanced degrees in nearly 100 fields. Educationally excellent classroom-based and online programs equip graduates to make exceptional contributions in life-long service to God and the world.
Bethel University’s Christ-centered mission includes a commitment to equal educational opportunity and equal employment opportunity. Bethel does not unlawfully discriminate on the basis of race, color, creed, national origin, sex, marital status, disability, status with regard to public assistance, familial status, or age in its admissions, educational programs, or employment practices.