Job Title: Platform Run Team Lead
Location: Hybrid - Ontario, must be in commutable distance from Downtown Ottawa and/or St. Laurent/East End
Reporting to: Head of Platform
Hours of work: Typical hours of work are from 8:30 AM until 5:30 PM local time Monday through Friday. Flexibility of Working Hours dependent on location. Additional hours may be necessary as needed. This position is exempt from overtime.
Requirement: Fluency in English & French
Position Overview:
Lead the Site Reliability Engineering (SRE) team responsible for running and improving MAK.care cloud infrastructure. Combine people management with hands-on engineering to maintain reliable services, deliver operational improvements and help shape how the wider Platform organization works.
Key Responsibilities:
- Lead, coach and develop the team, owning hiring, performance, skills coverage, workload and operational priorities.
- Personally investigate complex incidents, implement and review infrastructure changes, and build automation alongside the team. Delegate work and share knowledge.
- Own daily cloud operations, including monitoring, access, patching and capacity. Maintain sustainable on-call coverage and clear escalation paths.
- Lead incident response and root-cause reviews. Own follow-through until corrective actions are completed and their effectiveness is checked.
- Ensure changes follow testing, approval and rollback procedures; maintain runbooks and test backup restoration and disaster recovery.
- Contribute to the Platform operating model with the Head of Platform and peer teams: agree ownership, service readiness, handovers, operating standards and service reviews.
- Own a prioritised SRE improvement plan agreed with the Head of Platform, with owners, milestones and measured results. Use operational evidence and team feedback to set priorities.
- Align capacity and costs with agreed customer models. Report service health and risks, coordinating with application, database, Security and Service Delivery teams.
Objectives:
- Meet agreed service levels and reduce repeat incidents and recovery time.
- Deliver improvement milestones that reduce manual effort and improve infrastructure efficiency.
- Improve skills coverage and reduce reliance on individual engineers.
- Put agreed Platform standards, ownership and handovers into daily practice.
Qualifications:
Essential experience
- Team leadership with recent hands-on cloud operations, coaching and cross-team improvement; clear English communication.
- AWS production operations across EKS, EC2, RDS and S3, including IAM, VPC, Linux and capacity management.
- Kubernetes and EKS deployments, cluster upgrades, scaling and troubleshooting of workloads, networking and storage.
- Infrastructure as code with Terraform or equivalent, Git, CI/CD tools such as GitHub Actions, and Python or Bash automation.
- Monitoring and incident diagnosis with CloudWatch, Prometheus, Grafana or equivalent; backup and recovery testing for 24/7 services.
- Relevant degree or equivalent professional experience.
Desirable experience
- Experience in healthcare or another regulated environment.
Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be While performing the duties of this position, prolonged periods of sitting at a desk and working on a computer may be required.
- Additionally, the employee is regularly required to talk or listen.
- The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.
- The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 15 pounds.
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
InVita provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About InVita Healthcare Technologies
InVita Healthcare Technologies delivers the world’s most comprehensive human biologics software solutions managing blood, organ, and tissue workflows, enabling unmatched visibility and compliance to improve patient outcomes and save lives. Trusted by blood organizations, organ procurement organizations, hospitals, forensic laboratories, public health agencies, and government institutions worldwide, InVita's solutions empower organizations to fulfill their mission, optimize operations, and better serve their communities. Learn more at invitahealth.com.