Lead the residential experience at Mauna Kea Residences, where exceptional service, meticulous property care, and world-class hospitality come together on Hawaiʻi’s Kohala Coast.
As our Director of Property Management, you will oversee multiple operational teams, including Property Services, Guest Services, Housekeeping, and Maintenance, ensuring exceptional experiences for homeowners and guests alike. We are looking for an experienced leader with a background in luxury residential property management, vacation rental management, or resort operations who knows how to develop strong teams, build lasting homeowner relationships, and drive operational excellence.
If you are ready to make an impact in one of Hawaiʻi's most beautiful resort destinations, we would love to hear from you!
What You Will Do Includes:
- Lead daily operations across Property Services, Guest Services, Housekeeping, Maintenance, and related residential services.
- Coach and hold department managers accountable for service standards, quality, productivity, communication, and team performance.
- Partner with senior operations leadership and resort teams to align priorities and deliver a seamless homeowner and guest experience.
- Build strong homeowner relationships, resolve significant service matters, anticipate property needs, and support retention.
- Manage operating budgets and monitor labor, expenses, productivity, and departmental performance.
- Maintain effective operating procedures, quality controls, and service standards while driving continuous improvement.
- Oversee staffing needs, support recruitment and performance management, and develop future leaders.
- Partner with the Vice President of Operations on homeowner acquisition, onboarding, and retention initiatives while fostering a safe, accountable, and collaborative work environment.
Location: Mauna Kea Residences, Kohala Coast (Kamuela/Waimea), HI
Start Date: 11/1/2026
Employment Status: Full Time, Year Round
Pay Rate: $100k - $120k/year
Schedule: Typically 8am - 5pm, Monday - Friday with weekends as needed
Posting Closes: 11/12/2026 or when filled
Our Ideal Candidate Has:
- Demonstrated management experience in luxury residential property management, vacation rental management, resort operations, or a comparable high-end lodging environment.
- Experience leading multiple operational departments and managing department leaders, with accountability for service quality, financial performance, and team development.
- A strong understanding of luxury homeowner and guest expectations, with a commitment to delivering exceptional service.
- Strong financial, organizational, communication, and problem-solving skills, with the ability to balance service excellence and business results.
- A bachelor’s degree or equivalent management experience; relevant hospitality or property management certifications are a plus.
Benefits & Perks:
We offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off and Paid Sick Time, along with Health, Dental, Vision, and Accident, and Life Insurance. Our 401(K) Plan comes with a discretionary employer match, and you’ll have access to Career Development Trainings to enhance your skills. Additional perks include corporate savings through Perk Spot, and a Sabbatical Program. We also offer an Employee Assistance Program to ensure your overall well-being.
We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.
On-Site | $100k - $120k/year | Kohala Coast, HI
At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!