About the role
The PMO Coordinator provides operational, administrative, and coordination support to Project Managers and the PMO to ensure projects are executed consistently, efficiently, and in alignment with enterprise standards. This role supports project execution, tracking, communication, documentation, training coordination, and adoption of PMO tools and processes.
Key Responsibilities
Project Planning & Execution Support
- Assist Project Managers with project plans, schedules, resource allocation, kickoff preparation, team onboarding, and coordination of project dependencies.
- Monitor project milestones and deliverables to support timely completion and consistent execution.
Status Reporting & Governance
- Prepare and distribute regular status reports, dashboards, and project updates for stakeholders.
- Track project metrics, risks, issues, and action items across the project portfolio.
- Maintain project governance documentation and support compliance with PMO standards and methodologies.
Communication & Stakeholder Coordination
- Serve as a primary point of contact for change management coordination and project communications.
- Coordinate meeting schedules, prepare agendas, support discussions, and document meeting outcomes.
- Manage stakeholder communications to promote timely information flow and alignment.
Documentation & Knowledge Management
- Create and maintain project documentation, including plans, charters, status materials, and lessons learned.
- Organize and update project repositories to ensure materials are accessible, current, and consistently maintained.
- Support knowledge transfer activities and contribute to PMO best practices documentation
Training Coordination & Facilitation
- Coordinate, deliver, and track training activities for new processes, systems, and organizational initiatives.
- Assist with training material development, schedule and facilitate training sessions, and maintain training records.
- Serve as the first point of contact for basic user questions and support related to new tools, processes, and solutions.
- Partner with Project Managers, the Change & Enablement Lead, and business stakeholders to support user adoption and knowledge transfer.
Tool & Process Support
- Administer project management tools and platforms used by the PMO.
- Support implementation and adoption of project management methodologies, templates, and processes.
- Provide training and guidance to team members on PMO tools and standard operating procedures.
Required Qualifications
- 3-5 years of experience in consulting, administrative support, project coordination, or a related role.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Miro.
- Experience with project management tools such as Asana, Monday.com, or similar platforms.
- Familiarity with knowledge management systems such as Confluence, Guru, Notion, or Zendesk.
- Exposure to data visualization tools such as PowerBI, Tableau, Snowflake, or Collate.
- Excellent written and verbal communication skills with the ability to interact professionally across all organizational levels.
Preferred Qualifications
- Previous experience working within a Project Management Office or supporting multiple concurrent projects across teams.
- Bachelor’s degree in Business Administration, Technology Management, Project Management, or a related field.
- Agile Certified Practitioner (PMI-ACP), Certified Change Management Professional (CCMP), SAFE Lean Portfolio Management (LPM), or equivalent project management certification.
- 2+ years of experience in the technology or insurance sector, or a similar fast-paced industry environment with exposure to the software development lifecycle.
Key Competencies
- Exceptional ability to manage multiple priorities, maintain detailed records, and coordinate complex activities across teams and time zones.
- Clear and professional written and verbal communication skills, with the ability to build relationships across diverse stakeholder groups.
- Proactive problem-solving mindset with the ability to identify issues, escalate concerns appropriately, and propose practical solutions.
- Comfort learning and using project management software, collaboration tools, reporting platforms, and data visualization resources.
- Strong process orientation with a commitment to consistency, structure, continuous improvement, and PMO best practices.
Work Environment & Collaboration
- Support multiple projects simultaneously in a collaborative, fast-paced, 100% remote work environment.
- Partner daily with Project Managers, team members, and stakeholders across departments and organizational levels.
- Demonstrate strong self-management skills and proficiency with virtual collaboration tools.
- Maintain flexibility to accommodate project needs, including occasional work outside standard business hours for critical deadlines or global team coordination.
- Contribute to a PMO culture focused on continuous learning, knowledge sharing, and professional development.
Why Join Mission Underwriters
- Support enterprise-level projects that strengthen operational execution and business transformation.
- Partner closely with Project Managers, PMO leadership, and cross-functional stakeholders.
- Contribute to the development of scalable PMO standards, tools, documentation, and best practices.
- Gain exposure to a fast-paced insurance organization with opportunities for continued learning and professional growth.
Additional Information
This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year).
You must live in the United States and be authorized to work in the United States without requirement of employment sponsorship/visa.
About Mission Underwriting Services
At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.
What We Offer:
- Remote First Work Environment (US Based)
- Medical, Dental, Vision
- 401K, 401K Match
- Life and Disability Benefits
- Unaccrued Paid Time Off
- 11 Paid Holidays
- Employee Discounts
- Employee Assistance Program
- Educational Assistance Program
- Employee Referral Program
- Paid Parental Leave