About Hexnode
Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
The role
We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs.
Note: This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations.
Responsibilities
- Conduct voice coaching sessions for employees servicing US and/or UK audiences.
- Facilitate instructor-led training programs.
- Design, plan, and implement effective training curriculums.
- Organize and execute training workshops and classes.
- Provide constructive criticism and coaching to participants.
- Assess individual performance and develop improvement plans.
- Maintain relationships with internal stakeholders to understand their training needs.
Required Skills & Qualifications
- 4–7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences.
- Deep expertise in training on American Accent and accent neutralization to ensure clear, effective communication with international clients.
- Proven experience in facilitating high-impact, instructor-led training (ILT) programs.
- Demonstrated ability to design and implement comprehensive training curriculums tailored to voice and accent requirements.
- Skilled in providing constructive feedback and personalized coaching to improve participant performance.
- Proficiency in assessing individual performance, identifying phonetic gaps, and creating targeted improvement plans.
- Strong organizational skills with a track record of planning and executing large-scale training workshops.
- Experience in building and maintaining strong internal stakeholder relationships to align training with business goals.
- Excellent communication, presentation, and public speaking skills.
Desired Skills
- Adaptability and flexibility in training approach
- Creativity in developing engaging training materials.
- Attention to detail and strong analytical skills.
- Time management and ability to manage multiple projects.
Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.