Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
As an Event Security Officer at the Chicago Theatre you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress). Event Security Officers are responsible for greeting guests, searching bags and wanding guests if they alarm on the magnetometers. This role will also ensure the safety of guests, assist with emergency or medical situations, and answer general questions regarding the event or the Chicago Theatre. As a crucial member of our team, Chicago Event Security Officers may be requested to work a flexible schedule inclusive of early mornings, day & evening shifts (late evenings may be required), weekends, holidays and back to back events. Additionally, Event Security Officers may be assigned to an area with adverse temperature/weather conditions such as observing the surroundings for any threats or directing guests in/out of the theater while being positioned outside of the building. Event Security Officers will be required to stand and move freely throughout the property during their shift.
What will you do?
- Ensure protection of facilities, properties, employees and guests of The Chicago Theatre.
- Promote positive guest/client experience. Uphold commitment of MSG “Circle of Service” standards and MSG’s Mission and Values.
- Maintain professional manner, presence, and appearance at all times while on premises
- Arrive for scheduled shift on time and in proper MSG approved uniform.
- Prevent access to any areas of the facility by any unauthorized individuals.
- Conduct building tours, monitor CCTV and alarm systems and control building access.
- Responsible for checking bags and screening guests/employees to ensure overall safety.
- Serve as a security escort and respond to security assistance calls during performances and operating hours.
- Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.
- Lock/unlock facility doors according to scheduled requirements.
- Prevent sales of all unauthorized merchandise and tickets in and around venue
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- Strong verbal communication skills and demonstrated ability to work well under pressure.
- Will have the ability to enforce departmental policies and procedures with fairness and consistency.
- Will utilize a bullhorn and radio to direct guests.
- Previous security experience required.
- Must be able to obtain PERC Card upon request.
- Obtain Fire Guard certificate upon request.
Special Requirements
- Must be receptive to working outside in inclement weather and extreme temperatures.
- Able to walk and stand during the entire shift.
- Lifting, pushing, pulling up to 25 lbs.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
- Responsibilities must be done onsite
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.