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<p><strong>About the opportunity</strong></p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;">VictoriaMetrics is a fast-growing company revolutionizing open-source monitoring and observability solutions. We’re trusted by enterprises and the open-source community alike to provide high-performance, scalable solutions. We operate in a dynamic, startup environment where innovation and customer satisfaction are at the core of what we do.</p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;">As our <strong>Support Department</strong> evolves, we are looking for a highly skilled and motivated <strong>VictoriaMetrics Expert</strong> to join our <strong>Expertise Center</strong> team. This role is for an experienced specialist with a strong background in development and/or high-level systems engineering. We need a specialist with a proven track record of deep technical analysis who will focus on building our internal technical expertise to provide first-class assistance to our enterprise clients, develop internal monitoring, and create tooling.</p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><strong>Role Overview:</strong></p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;">Your responsibilities as a VictoriaMetrics Expert will include:</p><ul style="margin-top:0px;margin-bottom:0px;padding-inline-start:48px;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;">Taking deep dives into complex customer issues, reproducing them in sandbox environments, including under load.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Work closely with the development team to resolve identified problems.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Creating and developing internal tooling (Go is a significant advantage) to improve observability, automation (e.g., problem detection, AI integrations), and overall operational efficiency.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Developing internal monitoring, creating runbooks, dashboards, and guides.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Handling problem management: performing root cause analysis and driving long-term solutions, including creating artifacts (docs, runbooks).</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Building and maintaining the internal knowledge base to support other teams.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Collaborating with other teams (engineering, customer success, solution engineering) to address complex issues and contribute to product improvement.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Participating in critical incident resolution with a focus on rapid mitigation followed by root cause analysis.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">The preferred time zone for this position is GMT -5 – GMT -8.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;">We operate in a fully remote setup with a flexible schedule. This is a contract position (a service agreement with a US entity; self-employed or sole proprietor status is possible).</p></li></ul><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><strong>Key Qualifications:</strong></p><ul style="margin-top:0px;margin-bottom:0px;padding-inline-start:48px;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;"><strong>Required Experience:</strong></p><ul style="margin-top:0px;margin-bottom:0px;padding-inline-start:48px;"><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">A minimum of 4-5+ years in a senior technical position, such as Software Developer, SRE, Performance Engineer, or Systems Engineer role.</p></li></ul></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><strong>Technical Skills:</strong></p><ul style="margin-top:0px;margin-bottom:0px;padding-inline-start:48px;"><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Advanced troubleshooting skills.</p></li><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-right:-21pt;margin-top:0pt;margin-bottom:0pt;">Deep knowledge of programming or scripting languages (experience with Go is a plus).</p></li><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Practical experience with Kubernetes (K8s).</p></li><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Knowledge of Linux (advanced knowledge is a plus).</p></li><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Understanding of IT infrastructure and troubleshooting distributed systems.</p></li></ul></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><strong>Soft Skills:</strong></p><ul style="margin-top:0px;margin-bottom:0px;padding-inline-start:48px;"><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Excellent communication skills, able to clearly explain complex technical concepts in English.</p></li><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-right:-20.9764pt;margin-top:0pt;margin-bottom:0pt;">A passion for solving complex technical problems and building expertise.</p></li><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-right:-20.9764pt;margin-top:0pt;margin-bottom:0pt;">A sense of responsibility and urgency working with external customers.</p></li><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-right:-20.9764pt;margin-top:0pt;margin-bottom:0pt;">A quick learner with a proactive attitude and a passion for problem-solving.</p></li></ul></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><strong>Startup Mindset:</strong></p><ul style="margin-top:0px;margin-bottom:0px;padding-inline-start:48px;"><li style="list-style-type:circle;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left:-15.3071pt;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;">Comfortable with evolving processes and the need for flexibility.</p></li></ul></li></ul><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><strong>Preferred Qualifications:</strong></p><ul style="margin-top:0px;margin-bottom:0px;padding-inline-start:48px;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;">Experience with VictoriaMetrics or other time-series databases/monitoring tools (Grafana/Prometheus).</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Familiarity with VictoriaLogs or other log storage and analysis platforms is a strong plus</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;">Experience with open-source technologies and community engagement.</p></li></ul><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><strong>About VictoriaMetrics:</strong></p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;">We are the company behind the popular open-source, high-performance time-series database and monitoring solution: VictoriaMetrics. We’ve recently introduced our open source logs management product, VictoriaLogs, as well as the brand-new VictoriaTraces. Fortune 500 companies use our products as their core monitoring & observability solutions. Our services are used by Spotify, Hubspot, WIX, Grammarly, CERN and thousands of others. Our open source products have been downloaded 1B+ times to date. We are a profitable company with a fully remote team distributed worldwide.</p><p style="line-height:1.38;margin-top:12pt;margin-bottom:12pt;"><strong>Interview Process:</strong></p><ul style="margin-top:0px;margin-bottom:0px;padding-inline-start:48px;"><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:12pt;margin-bottom:0pt;"><strong>Introductory Video Call (30 min):</strong> Meet to discuss your experience and fit and clarify role and expectations.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><strong>Technical Interview (1 hr):</strong> A deep dive into your technical skills with our team.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><strong>Call with founders (optional, 30 min):</strong> An extra session, if needed.</p></li><li style="list-style-type:disc;font-size:11pt;font-family:Arial, sans-serif;color:rgb(0, 0, 0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><p style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><strong>Offer:</strong> Embark on your journey with VictoriaMetrics.</p></li></ul> Details Details Details 
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