The Treatment Coordinator plays a key role in supporting patient care and practice operations by managing patient scheduling, coordinating patient flow, and presenting financial treatment plans. This position serves as a bridge between patients, clinical teams, and administrative staff to help ensure a smooth, informed, and positive patient experience while supporting office efficiency and production goals.
Responsibilities
- Coordinate patient scheduling to support provider productivity, hygiene flow, and overall practice efficiency.
- Prepare, present, and review financial treatment plans with patients, ensuring clear understanding of recommended care and financial expectations.
- Follow up with patients regarding proposed treatment plans and assist with scheduling the next steps.
- Verify insurance benefits, coverage, and fee schedules to provide accurate estimates and breakdowns.
- Communicate treatment fees, document financial arrangements, and confirm patient payment commitments.
- Assist patients with insurance forms and ensure accurate and complete documentation.
- Serve as a primary point of contact for patient questions regarding treatment, scheduling, and financial concerns.
- Maintain accurate and up-to-date patient records within practice management software.
- Collaborate closely with dentists, hygienists, office managers, and patient coordinators to ensure seamless patient flow.
- Support administrative duties as needed to assist front-office operations and coverage.
- Participate in emergency procedures as required, including summoning assistance and supporting team members.
- Represent the practice in a professional, friendly, and patient-centered manner.
- Maintain regular attendance and adhere to office policies, schedules, and procedures.
- Anticipate the needs of patients and the care team to support a smooth daily workflow.
- Travel between practice locations as needed.
- Perform other duties as assigned to support practice operations.
- Perform other duties and responsibilities assigned by management
- High school diploma or equivalent required.
Requirements:
- 1–3 years of experience in a dental office or healthcare administrative role preferred.
- Working knowledge of dental terminology, treatment planning, and insurance processes.
- Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental) is preferred.
- Strong organizational, communication, and customer service skills.
- Ability to multitask and remain composed in a fast-paced environment.
- Professional, proactive, and team-oriented mindset.
- Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.
Why Join Us?
Comprehensive Benefits Package:
- Medical, Dental, Vision, and 401(k)
- Paid holidays
- Paid time off