Location: North-East France – ideally based in the Oise department (60)
Full-time – Permanent position
Field-based position – Remote work possible
Territory :
The position mainly covers the following departments:
02 – 08 – 21 – 25 – 39 – 51 – 54 – 57 – 58 – 59 – 60 – 62 – 67 – 68 – 70 – 71 – 77 – 80 – 89
Candidates based in the Oise department (60) or nearby are preferred, in order to facilitate travel throughout the territory.
As part of the Service – Characterization team, and in accordance with Anton Paar's standards and procedures, your main responsibilities will include:
Technical Support & Field Service :
- Provide technical support to customers by phone, email, and directly on site.
- Install and commission instruments at customer sites.
- Perform troubleshooting, maintenance, and repairs on site or in the workshop.
- Diagnose equipment issues and identify appropriate technical solutions.
- Prepare the technical information required for repair quotations.
- Plan and carry out preventive maintenance in accordance with Anton Paar standards.
- Perform the required checks, calibrations, and inspections on equipment.
Service Follow-up & Quality :
- Record and update service activities, reports, and follow-up actions in the CRM.
- Ensure accurate follow-up of interventions and maintain a high level of customer satisfaction.
- Ensure that service tools and instruments are available, compliant, and properly maintained.
- Manage service spare parts and your personal stock of tools and equipment.
Internal Collaboration & Support :
- Work closely with Application, Product Management, Sales, Marketing, and Administration teams.
- Identify and communicate opportunities for equipment replacement, upgrades, or renewal to the Sales team.
- Participate in technical training programs covering Anton Paar product ranges.
- Participate in telephone support according to the internal schedule.
- Occasionally provide backup support for other Field Service Engineers across France.
- Technical or scientific qualification of at least Bac +2 level or equivalent.
- Minimum 3 years of experience in maintenance, field service, customer support, or technical equipment repair.
- Experience with scientific instrumentation or laboratory equipment would be a strong advantage.
- Experience working directly with customers.
- Strong technical troubleshooting and analytical skills.
- Ability to work independently, with a high level of accuracy and organization.
- Excellent interpersonal skills and a strong customer-service mindset.
- Ability to efficiently organize travel and service activities.
- Professional proficiency in English, both written and spoken.
- Valid driving licence.
- Willingness to travel frequently throughout the North-East region of France.
- Candidates based in the Oise department (60) or nearby are preferred.
Tools Used :
- SAP ERP & SAP CRM
- Microsoft Office / Outlook
- Anton Paar internal service management and reporting tools
By joining Anton Paar France, you will benefit from:
- A full-time permanent position within an international company recognized for its technological expertise.
- An autonomous and varied role with direct customer interaction.
- Comprehensive technical training on our instruments and technologies.
- Continuous professional development and training programs.
- A company car.
- Company health insurance.
- All tools and equipment required to perform your duties.
- An international, technical, and collaborative working environment.
At Anton Paar France, we value diversity and are committed to fostering an inclusive working environment. This position is open to all applicants, including people with disabilities, based on equal qualifications.